LeaderShop
Title Index
A-K   L-Z

. Search Books . Bestsellers . What's New . LeaderShop
Main Page
. Help . View Cart

BookInfo
 Description and Reviews
 Reader's Index
 About the Author
 Table of Contents
 Customer Reviews
 Find Similar Items


.
See Also:
. Business



leadership books leadership books leadership books

leadership books
Secure Online Ordering Guaranteed!

Crucial Accountability: Tools for Resolving Violated Expectations, Broken Commitments, and Bad Behavior
Second Edition

Kerry Patterson, Joseph Grenny, Ron McMillan and Al Switzler


9780071829311
Retail Price: $20.00
LS Price: $13.60
You Save: $6.40 (32%)


Availability: Usually ships within 24 hours

Note: This is an UPDATED SECOND EDITION to the book previously titled Crucial Confrontations.


Format: Paperback, 336pp.
ISBN: 9780071829311
Publisher: McGraw-Hill
Pub. Date: 2 edition May 24, 2013

Average Customer Review:

leadership

leadership
 
Order This Book!

Add To My Cart

view cart
email friend
 

Secure Order Guarantee

Item No: 9780071829311



leadership
Description and Reviews
From The Publisher:

In this UPDATED SECOND EDITION (first edition titled "Crucial Confrontations"), you'll learn how to hold anyone accountable, master performance discussions, and get results.

Behind the problems that routinely plague our organizations and families, you'll find individuals who are either unwilling or unable to deal with broken promises. Colleagues break a rule, coworkers miss a deadline, friends fail to live up to commitments (or just plain behave badly), and nobody says a word. Nobody holds anyone accountable. With repeated infractions, individuals become increasingly upset until they finally do speak their minds, but they do so poorly--often creating whole new sets of problems.

Research proves that mishandled disappointments aren't just morale killers, they're institution killers--diminishing organizational performance by 20 to 50 percent and accounting for up to 90 percent of all divorces.

Everyone knows how to run for cover, or, if sufficiently provoked, step up to problems in a way that causes a real ruckus. Crucial Accountability teaches you how to deal with violated expectations in a way that solves the problem at hand without harming the relationship—and, in fact, even strengthens it.

Broken promises, missed deadlines, poor behavior--they don't just make others' lives miserable; they can sap up to 50 percent of organizational performance and account for the vast majority of divorces. Crucial Accountability offers the tools for improving relationships in the workplace and in life and for resolving all these problems--permanently.

.
Reviews

"Hey, if you read only one 'management' book this decade...I'd insist that it be Crucial Confrontations."
—from the foreword by Tom Peters


"...revolutionary ideas...opportunities for breakthrough..."
—Stephen R. Covey, author of The 7 Habits of Highly Effective People


"...unleash the true potential of a relationship or organization and move it to the next level...."
—Ken Blanchard, coauthor of The One Minute Manager® and The Secret: What Great Leaders Know--and Do


"... the most recommended and most effective resource in my library."
—Stacey Allerton Firth, Vice President, Human Resources, Ford of Canada


"...brilliant strategies for those difficult discussions at home and in the workplace..."
—Soledad O'Brien, cohost of CNN's Morning Edition


"This book is the real deal....Read it, underline it, learn from it. It's a gem."
—Mike Murray, VP Human Resources and Administration, Microsoft (retired)

 
readers index
leadership
Reader's Index 
Send us your favorite quotes or passages from this book.

 

leadership
About the Authors

Kerry Patterson has consulted with hundreds of Fortune 500 companies using his award-winning training program to teach development and maintenance of healthy organizations. Joseph Grenny has 20 years of experience coaching thousands of corporate and government leaders around the world in the art of communication. Ron McMillan cofounded and was the vice president of research and development of Covey Leadership Center. Al Switzler is currently on the faculty at the Executive Development Center at the University of Michigan. Together these authors have founded VitalSmarts and have trained more than 500,000 people world wide. They live in the greater Salt Lake City area.

leaders
Table of Contents
Contents


leadership
Customer Reviews
Write your own online review.


Find Items On Similar Subjects
Influencer: The Power to Change Anything
Crucial Conversations: Tools for Talking When Stakes Are High

.
 
leadership
TITLE INDEX: A-K  L-Z | SEARCH | BESTSELLERS | WHAT'S NEW | OUT OF PRINT | HELP | PRIVACY & SECURITY | Leading Blog | LeaderShop Main Page

All prices subject to change and given in U.S. Dollars.

Copyright ©1998-2015 LeadershipNow / M2 Communications, LLC All Rights Reserved


All materials contained in http://www.LeadershipNow.com are protected by copyright and trademark laws and may not be used for any purpose whatsoever other than private, non-commercial viewing purposes. Derivative works and other unauthorized copying or use of stills, video footage, text or graphics is expressly prohibited. LeadershipNow is a trademark of M2 Communications, LLC.
.