The Starbucks Experience: 5 Principles for Turning Ordinary Into Extraordinary
Description and Reviews
From The Publisher:
Fresh-brewed, piping-hot leadership strategies that have made Starbucks a robust company worldwide
Few companies have rallied their employees to participate in a corporate vision that creates a worldwide story of business success. Now, for the first time, Joseph A. Michelli, a Starbucks outsider, has been given access to the Starbucks experience, offering you an in-depth look at every level of the company.
This book offers a rare blend of boardroom strategies, employee motivation tips, community involvement, and customer satisfaction-for a full-bodied experience that really pays off. It's the perfect business model to give your company a taste of success.
Principle 1: Make it Your Own!
Principle 2: Everything Matters
Principle 3: Surprise and Delight
Principle 4: Embrace Resistance
Principle 5: Leave Your Mark
“Practical, proven ideas and strategies that you can apply immediately to build a more successful business.”
—Brian Tracy, bestselling author of Million Dollar Habits
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About the Author
Joseph A. Michelli, Ph.D., is the founder of Lessons for Success, a training, consulting, and keynote presentation company. He also hosts an award-winning daily radio show on KVOR-AM in Colorado, and speaks to various organizations throughout the world.
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