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Coping With Difficult People


Robert Bramson, Ph.D.



0440202019
Retail Price: $7.99
LS Price: $7.19
You Save: $.80 (10%)


Availability: Usually ships within 24 hours.

Format: Paperback, 227pp.
ISBN: 9780440202011
Publisher: Dell Books
Pub. Date: October 1988 / Reissue

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Item No: 9780440202011



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Description and Reviews
From The Publisher:

Bosses, friends, family members, they've made your life hell—until now! Based on fourteen years of research and observation, Dr. Robert Bramson's proven-effective techniques are guaranteed to help you right the balance and take charge of your life. Learn how to:
  • Stand up to anyone—without fighting.
  • Blunt a sniper's attack.
  • Get a clam to talk.
  • Cut off a Sherman tank at the pass.
  • Manage bulldozers.
  • Get stallers off the dime.
  • Move a complainer into a problem-solving mode.
Learn the six basic steps that allow you to cope with just about anyone. Reclaim the power the rightfully belongs to you in any relationship!

 

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About the Author

Robert Bramson was an internationally known consultant and author. He was a leading authority on the prevention and management of difficult and nonproductive behavior, and on methods for obtaining optimal performance from executives.

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Table of Contents
Prefaceix
1Introduction1
2A Hostile-Aggressive Trio
Sherman Tanks, Snipers, and Exploders
3"And Another Tning . . . "
The Compleat Complainer
43
4Clamming Up
The Silent and Unresponsive Person
69
5Super-Agreeables and Other Wondefully Nice People85
6Wet Blanket Power
The Negativist at Work
99
7Bulldozer and Ballons
The Know-It-All Experts
113
8Indecisive Stallers137
9Toward Effective Coping
The Basic Steps
159
10Thinking Styles
An Added Dimension in Coping With Others
181
11Applying the Methods: Getting a Fix on that Difficult Person; Coping With Your Boss and Your Own Defensive Behavior197
References215
Index217


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