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The Art of Waking People Up: Cultivating Awareness and Authenticity at Work


Kenneth Cloke and Joan Goldsmith



0787963801
Retail Price: $29.95
LS Price: $22.45
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Format: Hardcover, 320pp.
ISBN: 9780787963804
Publisher: Jossey-Bass
Pub. Date: January 2003

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Description and Reviews
From The Publisher:

In The Art of Waking People Up authors Kenneth Cloke and Joan Goldsmith draw on more than thirty years of practical experience with hundreds of organizations—from Fortune 500 companies to government agencies, schools, and nonprofits—to reveal new ways of giving and receiving feedback that maximize personal and organizational change and foster lifelong learning. They show how organizations can develop the systems, processes, techniques, and relationships that affirm, rather than undermine, the intelligence and humanity of their employees. This important resource is filled with the necessary tools, interventions, and strategies managers can use to encourage their employees to speak, hear, absorb, and use the information they need to improve the way they work.

The overwhelming challenges created by today's new work requirements—endless technological innovation and increasingly complex organizational issues—cry out for feedback, mentoring, and coaching processes that promote self-reflection, self-corrections, and improved performance.

In The Art of Waking People Up authors Kenneth Cloke and Joan Goldsmith draw on more than thirty years of practical experience with hundreds of organizations—from Fortune 500 companies to government agencies, schools, and nonprofits—to reveal new ways of giving and receiving feedback that maximize personal and organizational change and foster lifelong learning. They show how organizations can develop the systems, processes, techniques, and relationships that affirm, rather than undermine, the intelligence and humanity of their employees. This important resource is filled with the necessary tools, interventions, and strategies managers can use to encourage their employees to speak, hear, absorb, and use the information they need to improve the way they work.

Unlike other authors who describe a discreet mentoring process or coaching technique, Cloke and Goldsmith provide managers with a new paradigm for workplace feedback and ways of giving and receiving information that maximizes personal and organizational change. The Art of Waking People Up includes information on how to
  • Create work relationships that are more honest, open, respectful, and effective
  • Analyze the structures, systems, processes, and cultural practices that limit personal and organizational growth
  • Identify the behaviors that suppress awareness, creativity, and initiative
  • Target the information to pass along that will help develop creativity, flexibility, leadership, and responsiveness
  • Implement strategies for encouraging the development of democratic organizations

In addition, this book contains value-added tools, interventions, and solid strategies that will go a long way toward "waking up" people up in any organization.

 

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About the Authors

Kenneth Cloke (Santa Monica, CA) is Director of the Center for Dispute Resolution and a mediator, arbitrator, consultant, and trainer specializing in resolving complex multiparty conflicts and in designing conflict resolution systems for organizations.

Joan Goldsmith (Santa Monica, CA) has been an organizational consultant and educator for thirty years, specializing in leadership development, organizational change, conflict resolution, and team building. They are the authors of The End of Management.


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Table of Contents
Foreword by Warren Bennis
Preface
The Authors
Part One: Context: Cultivating Awareness and Authenticity
1An Orientation to Awareness and Authenticity
2The Art of Waking Up
3Where It All Begins
Part Two: Processes: Championing Congruity and Commitment
4Turnaround Feedback
5Transformational Coaching
6Strategic Mentoring
7Participatory Assessment
Part Three: Techniques: Encouraging Turnaround Experiences
8Courageous Listening
9Paradoxical Problem Solving
10Supportive Confrontation
11Risky Conflict Resolution
Part Four: Relationships: Sustaining Organizational Awareness and Authenticity
12Waking Organizations Up
13Fostering Congruence and Commitment in Organizations
14Ubiquitous Leadership and Organizational Democracy
Index


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