LeaderShop
Title Index
A-K  L-Z

. Search Books . Bestsellers . What's New . LeaderShop
Main Page
. Help . View Cart

BookInfo
 Description and Reviews
 Reader's Index
 About the Authors
 Table of Contents
 Customer Reviews
 Find Similar Items


.
See Also:
. Business



leadership books leadership books leadership books

leadership books
Secure Online Ordering Guaranteed!

Winning Behavior: What the Smartest, Most Successful Companies Do Differently


Terry R. Bacon and David G. Pugh



0814471633
Retail Price: $27.95
LS Price: $20.95
You Save: $7.00 (25%)


Availability: Ships in 24 Hours

Format: Hardcover, 368pp.
ISBN: 9780814413678
Publisher: AMACOM
Pub. Date: July 3, 2003

Average Customer Review:
leadership

leadership

leadership
 
Order This Book!

Add To My Cart

view cart
email friend
 

Secure Order Guarantee

Item No: 9780814413678



leadership
Description and Reviews
From The Publisher:

In an age where even the best products are quickly imitated, businesses must constantly find new ways to outpace competitors. Successful companies differentiate themselves not just with superior products, but also by how they behave toward their customers at every touchpoint: service, product development, marketing, branding, bids and proposals, presentations, negotiations, and more.

Behavioral Differentiation is emerging as the "final frontier" in competitive strategy, and Winning Behavior shows how leading companies use it to exceed expectations and outperform competitors. This eye-opening book offers case histories and examples from companies like GE, Volvo, EMC, Ritz-Carlton, Wal-Mart, and Harley-Davidson, plus interviews with executives like George Zimmer (Men's Wearhouse), Colleen Barrett (Southwest Airlines), and Gerry Roche (Heidrick & Struggles).

In today's ultracompetitive business landscape, product quality and competitive pricing are prerequisites for staying afloat. Winning Behavior reveals the secrets the best companies use—and any business can use—to stay at the pinnacle of success in their industry.


 
readers index
leadership
Reader's Index 
Send us your favorite quotes or passages from this book.
 

leadership
About the Authors

Terry R. Bacon (Durango, CO) is the author of Selling to Major Accounts (0-8144-0462-6) and dozens of other books and publications, and the cofounder and president of Lore International Institute. David G. Pugh (Durango, CO) is cofounder and executive vice president of Lore and a recognized authority on marketing, sales, and proposal training.



leaders
Table of Contents

Preface
1The Final Frontier
2We Will Assimilate You
3You Are How You Behave
4The Four Ways to Create Behavioral Differentiation
5The Gold Standards in Behavioral Differentiation
6Random Acts of Kindness
7Exceptional Values
8Living the Promise
9The Engines that Drive It
10Why Southwest Airlines Soars: B2C Behavioral Differentiation
11Searching for Stars: B2B Behavioral Differentiation
12Creating and Sustaining the Difference



leadership
Customer Reviews
Write your own online review.


Find Items On Similar Subjects
The Knowing-Doing Gap: How Smart Companies Turn Knowledge into Action
.
 
leadership
TITLE INDEX: A-K  L-Z | SEARCH | BESTSELLERS | WHAT'S NEW | OUT OF PRINT | HELP | PRIVACY & SECURITY | Leading Blog | LeaderShop Main Page

All prices subject to change and given in U.S. Dollars.

Copyright ©1998-2009 LeadershipNow / M2 Communications, LLC All Rights Reserved


All materials contained in http://www.LeadershipNow.com are protected by copyright and trademark laws and may not be used for any purpose whatsoever other than private, non-commercial viewing purposes. Derivative works and other unauthorized copying or use of stills, video footage, text or graphics is expressly prohibited. LeadershipNow is a trademark of M2 Communications, LLC.
.