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Leadership and the Customer Revolution : The Messy, Unpredictable, and Inescapably Human Challenge of Making the Rhetoric of Change a Reality
Gary Heil, Tom Parker & Rick Tate

0471286311
Retail Price: $34.95
LS Price: $24.45
You Save: $10.50 (30%)


Availability: Usually ships within 24 hours.

Format: Hardcover, 290pp.
ISBN: 9780471286318
Publisher: John Wiley & Sons
Pub. Date: October 1994

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Item No: 9780471286318



leadership
Description and Reviews
From The Publisher:

Gary Heil—an internationally recognized change-management consultant whose clients include Walt Disney World, Federal Express, and The Hard Rock Cafe—teams up with Rick Tate and Tom Parker to show how managers can harness change and rebuild their organizations to achieve legendary customer satisfaction.


 

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Reader's Index 
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leaders
Table of Contents

LEADER AS REVOLUTIONARY
Leader as Revolutionary
LEADER AS SYSTEM ARCHITECT
Leader as System Architect
The System Challenges
LEADER AS CUSTOMER ADVOCATE
Leader as Customer Advocate
The Customer Advocate Challenges
LEADER OF PEOPLE
Leader of People
The Challenges of Creating an Intrinsically Motivating Environment
EPILOGUE: LEADER AS HERO
Leader as Hero
Acknowledgments
Sources
Index



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