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Coaching for Improved Work Performance (Revised Edition)
Ferdinand F. Fournies


9780071352932
Retail Price: $16.95
LS Price: $11.53
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Format: Paperback, 240pp.
ISBN: 9780071352932
Publisher: McGraw-Hill
Pub. Date: November 15, 1999

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Description and Reviews
From The Publisher:

Managing employees in today's rapidly evolving workplace can sometimes feel like negotiating a minefield. Such recent new trends as flextime, telecommting, 360-degree feedback, the flattening of hierarchies, and the increased use of temps and contract workers present tough new challenges for supervisors in every field. This timely, completely revised and updated edition of Ferdinand Fournies's classic management coaching "bible" shows you proven ways to get workers to perform at the highest level while eliminating the self-destructive kinds of behaviors that have become increasingly prevalent in recent years.

In this book, you'll be taught specific face-to-face interventions you can use to enhance performance in every kind of workplace situation--from sales to creative brainstorming. There are also interventions uniquely suited to resolving problems ranging from low productivity to absenteeism to conflicts between individuals. You'll learn precisely what to say and do so that each person you supervise will want to give you his or her best work--even when that person was previously thought to be a "problem employee." Packed with brand-new case studies from Fournies's latest research into the dynamics of the modern workplace, this classic guide takes all the guesswork out of becoming the kind of inspired, "hands-on" manager that every company today is looking for!

A New and Updated Edition of the Classic Guide to Coaching.

Coaching has proven to be one of the most powerful one-on-one management techniques for getting the best out of every employee. And Coaching for Improved Work Performance stands as one of the most practical guides for effectively coaching all levels of employees in any workplace situation. For decades, managers around the world have turned to best-selling author Ferdinand Fournies for solutions to their toughest coaching problems. Now, this classic has been fully updated to help managers face the challenges of today's rapidly changing workplace, from absenteeism, high turnover, and teams to flextime, job sharing, telecommuting, and keeping employees up to speed on new technologies.

With brand new case studies and all new face-to-face interventions, this guide is the one must-have coaching reference all managers need on their desks to help them keep their employees more productive and more focused, as well as more satisfied and happier at work!


 
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About the Author

Ferdinand F. Fournies is an internationally known consultant, speaker, and former professor at Columbia University’s Graduate School of Business.



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Table of Contents

 
Introduction
1Why Managers Fail as Coaches1
2So What Does All This Mean?12
3Motivation - The Theories You Can and Can't Use29
4An Alternative to Psychotherapy54
5A Theory You Can Put to Practical Use67
6Avoiding the Communication Problem83
7A Practical Approach to Managing People in Business92
8The Magic of Feedback101
9Coaching Analysis107
10Coaching: The Face-to-Face Discussion156
11But What If It Doesn't Work?189
12Coaching Cases198
13The Requirements for You to Be Successful in Eliminating Employees' Unsatisfactory Performance216
14Answers for Critical Questions and Problems222
Selected Bibliography231
Index235



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