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Delivering Happiness: A Path to Profits, Passion, and Purpose
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Format: Hardcover, 272pp.
Publisher: Business Plus
Pub. Date: June 7, 2010
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Item No: 9780446563048
Description and Reviews
From The Publisher:
The visionary CEO of Zappos explains how an emphasis on corporate culture can lead to unprecedented success.
Pay new employees $2000 to quit. Make customer service the entire company, not just a department. Focus on company culture as the #1 priority. Apply research from the science of happiness to running a business. Help employees grow both personally and professionally. Seek to change the world. Oh, and make money too.
Sound crazy? It's all standard operating procedure at Zappos.com, the online retailer that's doing over $1 billion in gross merchandise sales every year.
In 1999, Tony Hsieh (pronounced Shay) sold LinkExchange, the company he co-founded, to Microsoft for $265 million. He then joined Zappos as an adviser and investor, and eventually became CEO.
In 2009, Zappos was listed as one of Fortune magazine's top 25 companies to work for, and was acquired by Amazon later that year in a deal valued at over $1.2 billion on the day of closing.
In his first book, Tony shares the different business lessons he learned in life, from a lemonade stand and pizza business through LinkExchange, Zappos, and more. Ultimately, he shows how using happiness as a framework can produce profits, passion, and purpose both in business and in life.
"In DELIVERING HAPPINESS, Tony reveals the secret to his success at such a young age: leadership in culture and happiness."
"In this fascinating (and often hilarious) account, Tony explains how he turns his beliefs into actions that really do deliver happiness."
—Gretchen Rubin, author of The Happiness Project
"Tony is a wise guy. Sincerely. He's one of the wisest and most thoughtful business leaders of the modern age."
—Chip Conley, Founder and CEO of Joie de Vivre Hospitality and Author, PEAK: How Great Companies Get Their Mojo from Maslow
"This book could start a revolution!"
—Marshall Goldsmith, author of MOJO: How to Get It, How to Keep It, How to Get It Back If You Lose It
"This book illustrates so many of Zappos' core values: it's open and honest, passionate and humble, fun and a little weird. Even if you don't care about business, technology, or shoes, you'll be drawn in by this American tale of how hard work, laziness, talent and failure blend together to create an extraordinary life."
—Jonathon Haidt, author of THE HAPPINESS HYPOTHESIS: Finding Modern Truth in Ancient Wisdom
"Tony Hsieh is the shining star of a new way of working. DELIVERING HAPPINESS is a book that tells an extraordinary business story -- building a $1 billion online business selling shoes in less than a decade -- but also an extraordinary human story. Tony is one of those entrepreneurs who is both fearless and endlessly imaginative about pursuing his dreams."
—Tony Schwartz, Author of THE WAY WE'RE WORKING ISN'T WORKING
"DELIVERING HAPPINESS is a glimpse into the mind of one of the most remarkable business leaders of our time. Like its author, the book is authentic, oddly original, doesn't take itself too seriously--yet delivers a potent message. This book needs to be read by anyone who takes the happiness of other people seriously. "
—Dave Logan, professor at the Marshall School of Business/USC' and coauthor of TRIBAL LEADERSHIP AND THE THREE LAWS OF PERFORMANCE
Send us your favorite quotes or passages from this book.
About the Author
Tony Hsieh became involved with Zappos as an advisor and investor in 1999, about two months after the company was founded. He eventually joined Zappos full time in 2000. Under his leadership, Zappos has grown gross merchandise sales from $1.6M in 2000 to over $1 billion in 2008 by focusing relentlessly on customer service.
Table of Contents
|Introduction: Finding My Way||1|
|Section I PROFITS|
|1||In Search of Profits||5|
|2||You Win Some, You Lose Some||30|
|Section II PROFITS AND PASSION|
|4||Concentrate Your Position||93|
|5||Platform for Growth: Brand, Culture, Pipeline||130|
|Section III PROFITS, PASSION, AND PURPOSE|
|6||Taking It to the Next Level||203|
|Appendix: Online Resources||245|
Write your own online review.
must read book December 6, 2010
Reviewer: Kannan Raghavan from India
During this period of uncertanity and dire need to focus on change management , leaders need to have faith in future growth and remove the fear of employees. Leadership needs to create a new vision , inculcate values and culture of the organization and helping employees to understand the direction of the future. Tony Hsieh provides simple mantras to lead the movement into the new way on building and moving into the future. Great book indeed.
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