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The Integrity Dividend: Leading by the Power of Your Word


Tony Simons



9780470185667
Retail Price: $27.95
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Format: Hardcover, 244pp.
ISBN: 9780470185667
Publisher: Jossey-Bass
Pub. Date: October 6, 2008

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Description and Reviews
From The Publisher:

For the first time, a leadership expert has been able to quantify the bottom-line value of keeping your word: Companies with high measures of integrity outperform all companies by at least 2.5%, and exhibit:
  • Deeper employee committment
  • Lower turnover
  • Superior customer service
  • Higher profitability
Tony Simon reverses the usual maxim: “Talk the Walk"—it is better to be honest about what you can and can’t do rather than over promise and fall short. Beginning with scholarly research into "word-action alignment," Simons interviewed hundreds of employees in dozens of workplaces—and bases this book on focused work with 100 senior managers. Simons moves from individual integrity at the beginning of the book to creating an organizational culture of integrity in later chapters. Throughout, he uses real-world insight and feedback drawn from both line managers and CEOs. His model for organizational integrity is completely new and will reach the market at a critical time. Author plans to expand his model into a resource for training and assessment for all businesses.

Corporate and government scandals continue to deepen our mistrust of leaders. While credibility is the foundation of effective leadership, most leaders struggle, and sometimes fail, to align their words and their actions. Now for the first time, leadership expert Tony Simons has measured the bottom-line value of business leaders who live by their word and actually do what they say they are going to do. In The Integrity Dividend, Tony Simons shows how leaders personal integrity drives the profitability and overall success of their organization. This groundbreaking book is based in on solid research and reveals that businesses led by managers of higher integrity enjoy deeper employee commitment, lower turnover, superior customer service, and substantially higher profitability. This improved performance is the integrity dividend.

Simons conducted dozens of focus groups, surveyed thousands of employees, collected financial and operational numbers, and interviewed over 100 senior executives and executive coaches. The book lays out the research clearly and provides proven tools for managing common integrity challenges. It offers guidance for building individual credibility and for creating an organizational culture of integrity and accountability. Throughout, Simons uses real-world insight and stories drawn from senior executives, line managers, and coaches.

The Integrity Dividend is a fresh view of leadership at a time when it is most needed.


 
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About the Author

Tony Simons teaches organizational behavior, negotiation and leadership at Cornell University. His research examines trust – employee trust in leaders, executive team member trust, and trust in supply chain relationships. In particular, Simons has focused on how well people are seen as keeping their word – delivering on their promises and living espoused values. This simple perception has huge practical consequence and is very challenging to maintain impeccably. His research and consulting work supports managers in meeting this challenge. He speaks, trains, consults and designs surveys for organizations both within and beyond the hospitality industry.



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Table of Contents

Foreword by Jim Kouzes.

PART ONE: WHAT IS THE INTEGRITY DIVIDEND?

1. The Dollar Value of Your Impeccable Word.

A definition of behavioral integrity and evidence for the dollar return on leaders’ living by their word.

2. Executive Sightings of the Integrity Dividend.

How executives describe the integrity dividend in different contexts.

3. Behavioral Integrity Drivers and Payoffs: Why Small Mistakes Can Have Big Costs.

An overall framework for seeing how small integrity missteps can grow in impact.

PART TWO: MANAGING YOUR OWN BEHAVIORAL INTEGRITY: BUILDING TRUST AND CREDIBILITY.

4. Promise Less, But Do It More Often.

Selecting fewer key values to emphasize so you can send a clear and consistent message.

5. The Language of Living by Your Word.

Addressing common communication errors that undermine integrity perceptions.

6. Behavioral Integrity as a Personal Discipline.

Developing the power of your own word through delaying gratification, facing fear, self-awareness, vigilance, and other self-management.

PART THREE: BEHAVIORAL INTEGRITY AND THE RIPPLE EFFECT: BUILDING AND SUSTAINING A LEADERSHIP CULTURE OF INTEGRITY.

7. Easing the Middle Manager’s Dilemma.

Reducing the strain middle managers feel when they are asked to implement policies with which they disagree by giving them opportunities to voice their concerns.

8. Creating a Culture of Accountability.

Shaping a high-integrity community through an integrated approach to performance appraisal, training, coaching, and incentives, coupled with a leader’s personal enactment of integrity.

9.Management Fashions and the Flavor-of-the-Month Club.

Experimenting and learning without looking foolish.

PART FOUR: BROADER APPLICATIONS AND SUMMARY.

10. The Integrity Dividend and Outside Stakeholders.

A brief application of emergent integrity principles to relationships outside the company: customers, suppliers, and unions.

11. Capturing the Integrity Dividend.

An encouraging summary of what you can do.

Notes.

Acknowledgments and Dedication.

About the Author.

Index.



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