Leading Blog: A Leadership Blog @ LeadershipNow

Changing Generational Expectations on Leadership

Thu, 19 Nov 2009 11:35:03 -0800

Earlier this year La Piana Consulting issued a report as a part of their NonprofitNext Initiative, that explores the key trends shaping the future of the social sector. They identify five trends: Demographic Shifts Redefine Participation, Technological Advances Abound, Networks Enable Work to Be Organized in New Ways, Interest in Civic Engagement and Volunteerism Is Rising, and Sector Boundaries Are Blurring.

The report states, “In this changing environment, transformation is not optional. The future will demand a collective rethinking of what it means to be an organization, how individuals define their work and how best to both compete and partner across many permeable boundaries.”

Looking at the first trend, Demographic Shifts Redefine Participation, we see that as younger generations begin to dominate the workforce, they bring with them different values, expectations and the place of technology in achieving results. This of course, changes how they define participation.

La Piana Consulting rightly asserts that, “The challenge is not so much the wholesale changing of the guard that was feared, but the need to figure out how the generations can work together effectively now and in the future…. There are significant distinctions in how younger generations value, approach and leverage engagement, transparency, technology, professional development and work-life balance. These differences will have to be negotiated.”

More foundationally, it changes how we approach leadership, the organizational culture and structure. How will working across generations change the way you do work?

Church consultant Cynthia Ware, wrote on her blog The Digital Sanctuary, that this means more team participation and leadership “sharing.” This almost always gets interpreted as leaderless or a kind of a feel-good, rudderless “hot-tub” leadership that is not heavy on results. Top-down leadership is not necessarily bad leadership, but is often executed poorly. It is most often associated with command and control, which is something else. Authority comes with responsibility, but is most effective when used sparingly.

Ware eloquently clarifies the issue:

“Top down” leadership is not always controlling - yet it is usually perceived as such - which is reflected in the trend. In fact, headship, if functioning correctly, releases rather than restricts, empowers rather than dominates, etc.

I always think of the Exodus model (Ex 18:21-27) and spreading leadership out only means “multiplying” it, not eliminating it. It’s easy for people to jump to the concept of “leaderless” when dealing with the new paradigms since in internet terms were talking about decentralization here, but leaders are more necessary than ever - those who use their leadership to influence to disciple & release others.

For each generation—old and new—this will require learning a new perspective on what it means to share leadership. It’s healthy. If leaders stop learning they stop leading.

Derailed: Five Lessons Learned from Catastrophic Failures of Leadership

Tue, 17 Nov 2009 12:30:45 -0800

Derailed is about the traps you and I can fall into. Sometimes they are the result of the sense of entitlement that leaders can fall prey to. Sometimes they are the result of thinking and behavior that has worked (we think) in the past, so why change it now. Sometimes they are the overuse of a strength that we have yet to discipline. Sometimes we don’t even have a clue and so we get derailed and go around blaming others and asking “Why me?”

It can happen to anyone. And it is something we have to constantly be sensitive to because these traps are character issues that can disqualify us from leadership. Author Tim Irwin writes, “No matter how brilliant, charming, strategic, or commanding in presence a leader is, the consequences of a failed character are extraordinarily disabling and will bring down even the strongest among us. Similarly, if our character is inadequate, eventually we will miss the warning signals and slam into a parked freight train.”

To illuminate the impact and nature of derailment, Irwin profiles six leaders that either through arrogance, lack of self-awareness, a sense of entitlement, greed, self-discipline, or a combination of any or all, derailed. Derailment is a process. Irwin suggests that there are five stages: a failure of self-/other-awareness, hubris, missed early warning signals, rationalizing and finally derailment. A lack of self-awareness is the foundation of all derailments.

These are all issues of character. And stressful times only make us more of who we already are. Authenticity, self-management, humility and courage are dimensions of character that when properly developed, help us to avoid derailment. We can only be as good a leader as the character we possess.

Derailment is not inevitable, but without attention to development, it is probable. He writes, “Derailment is especially rooted in the failure to prepare, to grow personally and professionally, and to develop the qualities needed to stay on track…. Attention to our development means we must be constantly alert and self-aware and have a lifelong commitment to learn, to grow, and to prepare.”

To combat derailment you need to adapt five habits says Irwin. First, you need to develop a habit of openness. “Openness to feedback reflects our interest in being a learning, growing person.”

Second is the habit of self-/other-awareness. “It is critical that we regularly tune into how others see us.” When we find a big difference, we have a blind spot that needs to be addressed.

"We are all put to the test, but it never comes in the form or the point we would prefer, does it?"

~Anthony Hopkins, The Edge

The third habit is to cultivate personal early warning systems that can tell us when we are at risk of derailment. “The key is to monitor ourselves and to pay attention to our own signals or feedback from others. Exerting control over stress means that we do whatever is necessary to lower the stress level to one at which our performance is not compromised.”

We also need to develop a habit of accountability. “The leaders most susceptible to derailment refuse to have their opinions, decision, and actions questioned…. Accountability means that, even when we are not required to answer to others because of our position or corporate policy or law, we intentionally place ourselves in a relationship with someone who tests our motives and our actions.”

Finally, is to develop the habit of resiliency. “Resiliency is the ability not only to bounce back from adversity but also to grow from it.” A clear sense of purpose widens our perspective and helps us to become more resilient.

Sometimes we need a wake-up call to finally deal with our own issues. But we can learn vicariously. And that’s the best way to learn if we have the discipline. Tim Irwin’s book is a great place to begin. A guide for asking the hard questions.

Of Related Interest:

Free Online Assessment: Tim Irwin has developed an online assessment This exercise will help you to identify your risk for derailment in four key areas. There are 48 questions within this assessment. It should take you 5-10 minutes to complete.

12 Keys to Greater Self-Awareness

Note: This title is part of the publisher’s Nelsonfree program. By purchasing this book, you can also download both the e-book and the audio versions for free. Three for the price of one!

Confirmation Bias

Sun, 15 Nov 2009 11:57:32 -0800

In the Wall Street Journal, Jason Zweig writes about the specific application of a general issue: confirmation bias. It is a never-ending battle that affects all of us and is worth reading for the reminder. He offers specific ideas to counteract its pull that can be applied to whatever you are doing. Here are a few edited excerpts from Ignoring the Yes-Man in Your Head to introduce the issue:

In short, your own mind acts like a compulsive yes-man who echoes whatever you want to believe. Psychologists call this mental gremlin the "confirmation bias." A recent analysis of psychological studies with nearly 8,000 participants concluded that people are twice as likely to seek information that confirms what they already believe as they are to consider evidence that would challenge those beliefs.

Why is a mind-made-up so hard to penetrate?

"We're all mentally lazy," says psychologist Scott Lilienfeld of Emory University in Atlanta. "It's simply easier to focus our attention on data that supports our hypothesis, rather than to seek out evidence that might disprove it."

The more you learn, the more certain you become that you are right. While gathering more data makes people more confident, it doesn't make their predictions much more accurate. Each new fact makes you more inclined to find another fact that resembles it, reducing the diversity and value of your information.

The Seven Deadly Sins of Leadership

Thu, 12 Nov 2009 16:35:56 -0800

Peter Drucker never wrote a book about leadership, but his thoughts about it are sprinkled throughout his 40 books and hundreds of articles. Bill Cohen has extracted these ideas and presented them in Drucker on Leadership.

To Drucker, leadership was a calling and he set very high ethical standards for those that chose to lead. Character traps like losing sight of why you are leading, selfishness and the abuse of power often derails leaders. Drucker hoped, writes Cohen, “that by making these traps explicit he could help leaders avoid falling into them.” Cohen gathered Drucker’s thoughts about these shortcomings together and categorized them as the seven deadly sins of leadership:

The Leadership Sin of Pride. “The sin of pride is usually considered the most serious of the seven deadly sins.” Being proud of one’s accomplishments is one thing. “The problem comes when leaders believe themselves so special that ordinary rules no longer apply. Generalized pride—as opposed to being proud of specific things—is the most serious leadership sin because it can easily lead to the other six.”

The Leadership Sin of Lust. “There is unfortunately a feeling among some leaders that they have ‘arrived’ and are ‘entitled’; sex is seen as some sort of fringe leadership benefit….In any workplace, it creates jealousies, feelings of favoritism, and lack of trust, damaging people and relationships and more….Drucker thought that leaders did not pay enough attention to avoiding this particular deadly sin, and thought that leaders could do a better job of avoiding problems that affected their ability to lead.”

The Leadership Sin of Greed. “The sin of greed is a sin of excess. It frequently starts with power. Leaders have power, and unfortunately having power has a tendency to lead to corruption if the leader isn’t careful. This may start with the acceptance of small favors and grow into accumulating vacations, bribes, or worse.”

The Leadership Sin of Sloth. “For the leader, the sin of sloth is associated with an unwillingness to act. More often, it is an unwillingness to do work the leader considers beneath the dignity of the office.”

The Leadership Sin of Wrath. “This sin has to do with uncontrolled anger. There is a time for anger in leadership when it serves a definite and useful purpose….Drucker taught leaders to analyse their environment and to determine what actions that had already occurred, meant for the future before taking action. Using anger as a single response to all leadership challenges precludes doing this analysis.”

The Leadership Sin of Envy. “With the sin of envy, the leader is envious of what is enjoyed by someone else.” This may cause a leader to “attempt to destroy another’s reputation, or in other ways attempt to feel better by lowering the status of another.”

The Leadership Sin of Gluttony. Of all the deadly sins, gluttony is the one that most frustrated Drucker. We typically associate gluttony with food, but it applies to excessive consumption of any kind. “Drucker did not win many friends among high executives with his injunction about too high salaries….It’s easy to rationalize—and a status issue. However, there was no question in Drucker’s mind but that executive hypercompensation was an accurate example of the sin of gluttony and was to be avoided for good leadership.”

Eisenhower: No Born Leaders

Wed, 11 Nov 2009 07:52:23 -0800

The one quality that can be developed by studious reflection and practice is leadership.
—Letter to his son, John S. D. Eisenhower,
June 19, 1943

In contrast to George S. Patton Jr., who felt himself born to lead men into desperate battle and who believed that all great leaders are leaders by virtue of their destiny, Dwight Eisenhower thought that leadership could be acquired, learned through “studious reflection and practice.” When his son, a West Point Cadet, expressed disappointment at having been promoted to ordinary cadet sergeant rather than given the distinction of promotion to color sergeant, Ike replied that it did “not indicate that you are lacking in the qualities of leadership” and explained that these qualities could be acquired.

He went on to demystify leadership, telling his son that it was nothing more than the ability to “get people working together, not only because you tell them to do so and enforce your orders but because they instinctively want to do it for you…. You do not need to be a glad-hander nor a salesman, but your men must trust you and instinctively wish you to win your approbation and to avoid things that call upon you for correction.”

Adapted from Eisenhower on Leadership by Alan Axelrod.

Of Related Interest:
Looking For Leaders
Dwight D. Eisenhower Wallpaper: "Leadership is the art of getting someone else to do something you want done because he wants to do it."

Marc Benioff: How We Went From Idea to Billion Dollar Company

Tue, 10 Nov 2009 20:41:01 -0800

Marc Benioff begins: “I started salesforce.com in a rented apartment in 1999 with the goal of making enterprises software as easy to use as a Web site like Amazon.com. That idea—to deliver business applications as a service over the Internet—would change the way businesses use sophisticated software applications and, ultimately, change the way the software industry works. In less than a decade, our business has grown from a simple idea to a public company with more than a billion dollars in revenue.

We have achieved success by approaching business in a new way. The new models we have created…have been effectively employed by other companies, and we believe that any company can succeed with our strategies.”

Behind the Cloud is divided into nine playbooks: Start-Up, Marketing, Events, Sales, Technology, Corporate Philanthropy, Global, Finance and Leadership. In these playbooks, 111 plays or lessons arise from the story of how they focused their vision, utilized available resources, overcame obstacles and measured their success that is woven through them.

While the Plays themselves won’t blow you away, the stories behind them often provide great insight as to how they were implemented to build an extraordinary business. You'll find that many of them will resonate with whatever you are doing. Behind the Cloud is a fast, jargon-free read. The style is very open and down-to-earth and represents well the attitude and approach that made salesforce.com what it is today.

Building Teams that Capitalize on the Innate Creativity of Everyone on the Team

Mon, 09 Nov 2009 10:34:14 -0800

Do you think there is untapped talent and unspoken knowledge on your team?
How much of your team’s energy is wasted with irrelevant, personality-based infighting?
Do your team members hold themselves accountable for living up to their commitments?
Which department does your team have the greatest conflict with?
Do you see the spark of creativity going on around you, perhaps that others aren’t seeing . . . yet?

Everyone has the ability to be original—to do something no one else would think of—to be creative. Many of us downplay our creative ability or find ourselves in an environment where our contribution isn’t valued as it should be.

“A lone firefly—like the lone genius—does not ignite the imagination of others,” writes Kimberly Douglas in The Firefly Effect. “It takes the brilliant light of many, and the creative effort of the entire team, to truly spark innovation with impact.” The job of the leader is to “create a safe environment in which every member of the team can knowingly and proudly claim those differences, and apply them in an optimal way to achieve the goals of the team.” The leader must provide the processes that will allow every other member of the team to see each other in this new light.

These differences can create heat. “Fireflies know how to shine without creating heat—without wasting energy on unnecessary conflict.” Differences should compel us to look at individual differences more creatively. The team’s focus is key. “One of the most important things that a leader can do is keep the team focused on the real competition; those who exist outside the walls of the organization…. Making this the focus keeps people from clashing within the group. When this focus is lost, infighting and bickering among the team members thrives.” This means learning to communicate more and better. It means learning to view conflict in a new way; not as a destructive, inevitable evil, but rather as a constructive source of creative abrasion.

The Firefly Effect is about releasing that spark of creativity that exists inside all of us and channeling it in a productive way. Douglas provides down-to-earth, tested and practical methods for inspiring your team and leveraging their innate abilities. She shows how you and your team can capitalize on what is right about the people on the team.

The Firefly Effect is a changed mindset about working with others. It is a dynamic that is on display anytime you see children chase fireflies.

Few children chase fireflies alone. The excitement comes from the sharing of effort and results with others.
Everyone is clear on what the goal is—to catch fireflies—and enthusiasm remains high, because their target is so well understood and so simple.
Each individual knows his or her task. No one needs—or wants—a dictating leader. (See chapter 13: What to Do if the Leader is Keeping Too Tight a Lid on the Jar?)
Children do not criticize one another on a good firefly hunt. Everyone is clearly giving his or her best effort.
The group eagerly seeks out new and better ways to realize a successful result.
In the end, there is joy in what they accomplished together.

Douglas provides much to think about and implement:

Two key components drive powerful teams: where they’re going and how they’re going to work together to get there. The answers to these questions are inextricably tied. It simple means asking, you want to capitalize on team members’ unique differences to what end? You want to promote creativity and innovation targeted toward which business objectives, problems, or opportunities?

The team leader’s job is to create the fertile environment and clarify the landscape so that everyone knows what is important. Set the stage for the team’s success, and make effective functioning a priority. People can then make their own decisions—from compliance to commitment, from forced effort to discretionary effort—based on the best possible information that you can give them.

You tend to have a very different perspective from the top—directing the change happening to those below you—then when you are the person to whom this change is being made. Your role as the leader is to…help them see your perspective and perceive how these seemingly disparate projects and initiatives all fit under the large umbrella of a critical new strategic direction. Without this common understanding, you lose the power of their coordinated, focused efforts.

In the end, Douglas illuminates the idea that “a single person has a substantial amount of power to truly make a difference in an organization by first believing in something, and then taking action on it.” That’s leadership.

Leading Views: Winning Hearts and Minds

Tue, 03 Nov 2009 16:30:11 -0800

Smart people with great credentials often self-destruct because they fail to connect with the people they are trying to influence. Both teachers and leaders must win the hearts and minds of those they lead. Without an emotional connection, both students and employees are just getting through the day. Leaders must learn to focus on the human side if they are to be effective. In Fierce Leadership author Susan Scott shares the difference between good teachers and bad teachers:

What makes for a bad teacher? Things like rigid control, broadcasting from the front of the room, and yes/no, right/wrong feedback. What makes for a good teacher? Things like creating a “holding space” for lively interaction, flexibility in how students become engaged in a topic, a regard for student perspective, the ability to personalize the material for each student, responding to questions and answers with sensitivity, and providing high-quality feedback “where there is a back-and-forth exchange to get a deeper understanding.”

Sounds like the behavior of a good leader.

Nestlé's Paul Bulcke on Staying the Course

Mon, 02 Nov 2009 09:53:26 -0800

Paul Bulcke became chief executive of Nestlé SA in April 2008. An inauspicious time to take over the world's largest food company. Deborah Ball reports on an interview with Bulcke. In the short (2:35 min) video embeded below, he reflects on being authentic, developing a culture of competitive intensity and making people feel they have ownership.

He says, “If your strategy is right, stick to the strategy. Maintain your inspiration which is long term, but do act short term.” Here is a brief excerpt from the article:

WSJ: What is the worst piece of management advice you've received on how to deal with a downturn?

Mr. Bulcke: The worst thing would be to start to react to short-term pressures and jeopardizing your long-term view. That's selling your soul because it loosens up your long-term inspiration and the discipline of your organization. That is a very dangerous place to be.

WSJ: How do you motivate people?

Mr. Bulcke: You talk about things. In spite of thinking that this is a huge company, we have many ways of connecting, and even more now than ever before. My team transmits this and the multiplying effect is tremendous. I go to almost all of the training courses that we hold at a center near here—I've been 20-25 times—where I talk about things. When you're consistently talking about these same things, you feel the traction and feel the company move quite rapidly in that direction.

Bulcke adds, “We are a long-term company. We are not going to do what I sometimes call "Hoopla" management, and do something damaging. We will be responsible.”

Of Related Interest:
Business Leaders Have Much to Learn From Orchestras, says Nestle CEO Peter Brabeck-Letmathe

First Look: Leadership Books for November 2009

Sun, 01 Nov 2009 22:57:20 -0800

Here's a look at some of the best leadership books to be released in November.

Derailed: Five Lessons Learned from Catastrophic Failures of Leadership by Tim Irwin
Design of Business: How Design Thinking Creates Competitive Advantage by Roger L. Martin
Everything Counts: 52 Remarkable Ways to Inspire Excellence and Drive Results by Gary Ryan Blair
Grow from Within: Mastering Corporate Entrepreneurship and Innovation by Robert Wolcott and Michael J. Lippitz
You Are What You Choose: The Habits of Mind that Really Determine How We Make Decisions by Scott de Marchi and James T. Hamilton

For bulk orders call 1-800-423-8273

LeadershipNow 140: October 2009 Compilation

Sat, 31 Oct 2009 23:25:51 -0800

Here are a selection of tweets from October 2009:

Effective crisis leadership is really imagining a future that brings you beyond the status quo ~Ron Dufresne, St Joseph’s Univ
We're Governed by Callous Children http://bit.ly/3GerXd
RT @hulmevision: “People in distress will sometimes prefer a problem that is familiar to a solution that is not” | Neil Postman
RT @MargieMcKinney: "The secret of being boring is to say everything." ~Voltaire
In order to lead and influence others, we have to be available and intentional in our relationships. ~Becky Robinson @LeaderTalk
http://bit.ly/M7vli Discussing definitions of leadership not any good unless it affects the way you do your job.
RT @hulmevision: Rehabilitating Stalin http://bit.ly/pHZ0r
On the pain involved in most change: There is no fruit that is not bitter before it is ripe. ~Publilius Syrus (85-43 BC)
For a short-term fix, fear based leadership wins out every time.
RT @HarvardBiz: Don't Let Your Strength Become Your Weakness http://bit.ly/3uC7pE
Taboo or not taboo? Some new office guidelines http://ow.ly/ub1w
Generational differences have to do with life stages, not date of birth http://ow.ly/ub0k
Spouse Test: Before you submit a proposal ask your spouse to read it. If they can’t make sense of it, rewrite it. http://ow.ly/uaOR
My Nobel Prize for Leadership would recognize individuals who have unquestionable moral authority, says Alan Webber http://bit.ly/EtkkZ
RT @stevefarber: The Best Advice Ive Ever Gotten #1 - http://ow.ly/15UvJF // Good read. "Assume he was right and go from there."
Overconfidence: When leaders stop listening to the advice of others.
RT @hulmevision: Lights make light not noise—unless they are defective. // What kind of an example are you?
Sometimes the greatest act of courage and show of character is the willingness to change.
What kind of person do you need to become for you to be the leader you need to be?
As a leader, sometimes you need to change; sometimes you need to be changed.
How to compete in an upside down world: Leading managers do not wait for crises to concentrate their minds http://bit.ly/OJrrI
The upside of anger http://bit.ly/CL3cB
Strengths become weaknesses: We need tough, strong, confident leaders. But how can we prevent them from spiral. http://bit.ly/3wZmL7
“Every age has its own outlook,” wrote CS Lewis. Tradition must have a voice but not a veto.

See more on Twitter.

Newswire: Our Leadership Today

Fri, 30 Oct 2009 17:45:33 -0800

I would like to direct you to some good weekend reading. Financial Times columnist Stefan Stern, writes about the paradox of managing change. Wall Street Journal columnist Peggy Noonan, writes about how leaders are not offering a new path, they are only offering old paths and its effect on society. And finally, in the U.S. News & World Report, David Gergen reflects on our leaders and suggests that if we can retain the spirit of the early republic, giants may walk among us again.

Failing to Cope With Change?
by Stefan Stern, Financial Times

Stefan Stern shares a comment from a chief executive of an engineering business that had led a vigorous turnaround of a failing company. He said that once a company has been stabilized it can be much harder to make progress, to go “from good to great”, in Jim Collins’s popular phrase. “People no longer see the need to change,” he argued. And the longevity of some employees can become a problem. They have seen it all before. They know how things should be done. They have nothing left to learn and no reason, they believe, to start doing things differently.

Another executive commented: There was also a difficult balance for leaders to strike, he said, between “being yourself”, revealing all the different aspects of your personality, good and bad – important in winning trust – while remaining convincingly in charge. You have to be honest about the things you do not (and cannot) know, while trying to create as much “predictability” as you can. “You try to explain that things are changing. But people still crave stability,” he said.
We're Governed by Callous Children
by Peggy Noonan, Wall Street Journal

We are governed at all levels by America's luckiest children, sons and daughters of the abundance, and they call themselves optimists but they're not optimists—they're unimaginative. They don't have faith, they've just never been foreclosed on. They are stupid and they are callous, and they don't mind it when people become disheartened. They don't even notice.
The National Deficit—of Leadership
by David Gergen, U.S. News & World Report

That the leadership deficit now seems so chronic suggests that the problem goes deeper than the quality of the individuals who come to power. There is something in the culture that makes leadership even tougher and more perilous than it should be. Why, asked Thomas Jefferson, did the American Revolution create a budding democracy while the French Revolution—coming at virtually the same time and with similar values—ended in tyranny? The answer, he thought, could be traced as much to the quality of the followers as to that of the leaders: American citizens were more accustomed than the French to responsible self-government.

Our leaders today are discovering, with a vengeance, how much followers matter.

* * *

What is the Real Work of Leading?

Wed, 28 Oct 2009 20:59:30 -0800

I would hope by now you have had a chance to read through Fast Company co-founder Alan Webber’s Rules of Thumb. He has compiled 52 practical and wise fundamentals of life well lived and work well done.

For a taste, consider Rule #41: If you want to be a real leader, first get real about leadership. Getting real about leadership involves four things: how leaders are, what leaders do, how leaders act, and what leaders leave behind them.

How Leaders Are. Leaders are both confident and modest, they’re authentic and they are good listeners. He quotes Ron Heifetz, “Too many leaders die with their mouths open.” He adds, “Leaders who need to talk all the time create companies where people simply stop listening.”

What Leaders Do. Leaders are coaches. They attract and grow talent. They lead by example. Maintaining high standards themselves, they challenge people to do their best work. “After a real leader has moved on, the people who worked for him or her always say, ‘I learned more and did more than I ever thought I could.’”

How Leaders Act. Real leaders guide. They don’t dictate. “Real leaders create an agenda, offer criteria, and describe a strategy to take the company ahead.” And they learn from their mistakes.

What Leaders Leave Behind. Leaders leave behind “a passion for the business, a love of the company, and the commitment to leave it healthier and stronger than he or she found it.” They leave a team of great leaders. They articulate sound values and instill them into the culture of the business. And perhaps most importantly, they make more leaders. “The real leader is the one who makes more leaders at all levels of the organization. Leaders practice leadership to cultivate more leaders.”

Leading Views: Assume the Guests Point of View

Tue, 27 Oct 2009 09:43:43 -0800

Imagineer John Hench shares in his book Designing Disney, Walt Disney's approach to people:

"To design most effectively for our guests, we learned that we had to observe them up close, waiting in lines with them, going on rides with them, eating with them. Walt insisted on this by saying, ‘You guys get down there at least twice a month. For God’s sake, don’t eat off the lot. Stay there…lunch with the guests…talk to them.’ This was new to us; as filmmakers, we were used to sitting in our sweatboxes at the studio, passing judgment on our work without knowing how the public might actually respond to it. Going out into the park taught us how guests were being treated and how they responded to sensory information, what worked and what didn’t, what their needs were and how we could meet them in entertaining ways. We paid attention to guests’ patterns of movement and the ways in which they expressed their emotions. We got an idea of what was going on in their minds. Disney Imagineers prefer such an experiential process of gathering information from our guests to focus groups or surveys. When designers see guests in their natural states of behavior, they gain a better understanding of the space and time guests need in a story environment.

Walt had the idea that guests could feel perfection.”

As Frank Gehry writes in the forward, "when you’ve got a love for people, you want them to have experiences that make them think differently when they leave."

That's management by wandering around.

Save the World and Still Be Home For Dinner

Thu, 22 Oct 2009 11:24:21 -0800

Save the World and Still Be Home For Dinner by Will Marré shows how can we can both live life on our terms and do something that matters for others, how we can both find financial security and live life as a personal adventure, how we can both make radical changes in life and keep the relationships and things we most value. "After all," Marre says, "Isn't that what we all want? To save the world and still be home for dinner?"

In a thought provoking interview, Will Marré speaks to Vision about about leadership, organizations, changes in the corporate world, personal contentment, and quality relationships.

“The critical issue of leadership today is moral intent. If we get people who are very effective at being leaders, who don’t have worthwhile moral intent, we get what we got.”

“Self interest is not a sufficient motive to create valued innovation. In other words, big innovation.”

Many large organizations, “become protected around their financial well-being and they start to look at everything in terms of financial risk and so it thwarts true innovation.”

“It all comes down to the quality of intimacy in our relationships. In other words, there’s no success that compensates for a lack of that high quality intimate relationship with at least one other if not several other human beings. We don’t get that without making an effort. We don’t get that by being stupid about relationships.”

“If you imagine the very best thing you can do … and what might be really good is being the best mother you can be this afternoon or the best father you can be tonight. Sometimes the best way to change the world is to change a diaper. In other words, there are moments of truth everyday – many times – and if we step in do the best thing we can imagine doing in those moments of truth, then we will set up a chain of life that is self-reinforcing, self-motivating, self-fulfilling.”

The short 15 minute interview is time well spent.