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Crucial Conversations: Tools for Talking When Stakes Are High - Second Edition
Kerry Patterson, Joseph Grenny, Ron McMillan and Al Switzler

Retail Price: $20.00
LS Price: $13.60
You Save: $6.40 (32%)

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Format: Paperback, 256pp.
ISBN: 9780071771320
Publisher: McGraw-Hill Trade
Pub. Date: 2 edition September 16, 2011

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Description and Reviews
From The Publisher:

A powerful, seven-step approach to handling difficult conversations with confidence and skill

"Crucial" conversations are interpersonal exchanges at work or at home that we dread having but know we cannot avoid. How do you say what needs to be said while avoiding an argument with a boss, child, or relationship partner? Crucial Conversations offers readers a proven seven-point strategy for achieving their goals in all those emotionally, psychologically, or legally charged situations that can arise in their professional and personal lives. Based on the authors' highly popular DialogueSmart training seminars, the techniques are geared toward getting people to lower their defenses, creating mutual respect and understanding, increasing emotional safety, and encouraging freedom of expression. Among other things, readers also learn about the four main factors that characterize crucial conversations, and they get a powerful six-minute mastery technique that prepares them to work through any highimpact situation with confidence.

Learn how to keep your cool and get what you want when emotions flare.

When stakes are high, opinions vary, and emotions run strong, you have three choices: Avoid a crucial conversation and suffer the consequences; handle the conversation badly and suffer the consequences; or read Crucial Conversations and discover how to communicate best when it matters most. This wise and witty guide gives you the tools you need to step up to life's most difficult and important conversations, say what's on your mind, and achieve positive outcomes that will amaze you. You'll learn how to:
  • Prepare for high-impact situations with a six-minute mastery technique
  • Make it safe to talk about almost anything
  • Be persuasive, not abrasive
  • Keep listening when others blow up or clam up
  • Turn crucial conversations into the action and results you want

Whether they take place at work or at home, with your neighbors or your spouse, crucial conversations can have a profound impact on your career, your happiness, and your future. With the skills you learn in this book, you'll never have to worry about the outcome of a crucial conversation again.


"Most books make promises. This one delivers. These skills have . . . generated new techniques for working together in ways that enabled us to win the largest contract in our industry's history."
—Dain M. Hancock, President, Lockheed Martin Aeronautics


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Table of Contents
Foreword by Stephen R. Coveyxi
1What's a Crucial Conversation
And Who Cares?
2Mastering Crucial Conversations
The Power of Dialogue
3Start With Heart
How to Stay Focused on What You Really Want
4Learn to Look
How to Notice When Safety Is at Risk
5Make It Safe
How to Make It Safe to Talk About Almost Anything
6Master My Stories
How to Stay in Dialogue When You're Angry, Scared, or Hurt
7STATE My Path
How to Speak Persuasively, Not Abrasively
8Explore Others' Paths
How to Listen When Others Blow Up or Clam Up
9Move To Action
How to Turn Crucial Conversations into Actions and Results
10Putting It All Together
Tools for Preparing and Learning
11Yeah, But
Advice for Tough Cases
12Change Your Life
How to Turn Ideas into Habits

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