Coping With Difficult People
Robert Bramson, Ph.D.





Format: Paperback, 227pp.
ISBN: 9780440202011
Publisher: Dell Books
Pub. Date: October 1988 / Reissue

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Description and Reviews
From The Publisher:

Bosses, friends, family members, they've made your life hell—until now! Based on fourteen years of research and observation, Dr. Robert Bramson's proven-effective techniques are guaranteed to help you right the balance and take charge of your life. Learn how to:

• Stand up to anyone—without fighting.
• Blunt a sniper's attack.
• Get a clam to talk.
• Cut off a Sherman tank at the pass.
• Manage bulldozers.
• Get stallers off the dime.
• Move a complainer into a problem-solving mode.

Learn the six basic steps that allow you to cope with just about anyone. Reclaim the power the rightfully belongs to you in any relationship!


About the Author

Robert Bramson was an internationally known consultant and author. He was a leading authority on the prevention and management of difficult and nonproductive behavior, and on methods for obtaining optimal performance from executives.


Table of Contents

	Preface	ix
1	Introduction	1
2	A Hostile-Aggressive Trio Sherman Tanks, Snipers, and Exploders
3	"And Another Tning . . . " The Compleat Complainer	43
4	Clamming Up The Silent and Unresponsive Person	69
5	Super-Agreeables and Other Wondefully Nice People	85
6	Wet Blanket Power The Negativist at Work	99
7	Bulldozer and Ballons The Know-It-All Experts	113
8	Indecisive Stallers	137
9	Toward Effective Coping The Basic Steps	159
10	Thinking Styles An Added Dimension in Coping With Others	181
11	Applying the Methods: Getting a Fix on that Difficult Person; Coping With Your Boss and Your Own Defensive Behavior	197
	References	215
	Index	217

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