Why Employees Don't Do What They're Supposed to Do and What to Do About It by Ferdinand Fournies

Why Employees Don't Do What They're Supposed to Do and What to Do About It
Ferdinand F. Fournies

Format: Paperback, 145pp.
ISBN: 9780071486156
Publisher: McGraw-Hill
Pub. Date: Rev&Updtd edition - June 2007

Average Customer Review:

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Description and Reviews
From The Publisher:

The Top 10 Reasons Employees Don't Do What They're Supposed To Do:
10. They don't know why they should do it; 9. They don't know how to do it 8. They don't know what they are supposed to do 7. They think your way will not work 6. They think their way is better 5. They think something else is more important 5. They think they are doing it 4. They are punished for doing it 3. They are rewarded for not doing it 2. It's beyond their personal limits 1. No one could do it

This book tells you how to avoid or handle each situationNand the 6 other reasons that comprise the total list of reasons employees don't do their jobs. Universally praised and a perennial best seller, this book made The New York Times business bestseller list in early 1998�10 years after it came out! Why? Competition to attract and keep good employees is fiercer than ever. Today's employers need the no-nonsense people-management skills this book teaches.

Based on real experiences of 25,000 managers surveyed by a Columbia Graduate School of Business professor, this results-oriented guide�newly updated for today's changing workplace--provides proven, straightforward methods that work on real jobs, in real businesses, in the real world. This updated edition also gives you new input from 5000 additional managers, plus more help with temp workers, service industries, flex time, computers, telecommuting, stress, and safety!

Fournies outlines the many reasons why employees fail to do what is expected of them and describes specific actions that every manager can take to improve employee productivity. Supervisors will also learn how to maintain good work performance and avert potential problems.

Reviews

Invaluable."

�Success Magazine

"In simple, straightforward language, Fournies offers practical solutions to the problems of employee performance ... [This book] should be on the desk of anyone who manages others.

�Entrepreneur Magazine

About the Author

Ferdinand F. Fournies was an internationally acclaimed business consultant and author of bestselling business books that have been translated into multiple languages. An expert in management and sales techniques, Fournies consulted to companies around the world, including Kodak, Merck, Hewlett Packard, and 3M.

Table of Contents

	Introduction
Part I	The Hidden Reasons for Employee Nonperformance	1
1	They Don't Know Why They Should Do It	3
2	They Don't Know How To Do It	9
3	They Don't Know What They Are Supposed To Do	13
4	They Think Your Way Will Not Work	20
5	They Think Their Way Is Better	23
6	They Think Something Else Is More Important	28
7	There Is No Positive Consequence to Them for Doing It	32
8	They Think They Are Doing It	38
9	They Are Rewarded for Not Doing It	44
10	They Are Punished for Doing What They Are Supposed To Do	48
11	They Anticipate a Negative Consequence for Doing It	54
12	There Is No Negative Consequence to Them for Poor Performance	58
13	Obstacles Beyond Their Control	63
14	Their Personal Limits Prevent Them from Performing	69
15	Personal Problems	75
16	No One Could Do It	82
Part II	A New Management Approach That Gets You the Best Results	85
17	Use Preventive Management To Maintain Good Performance	87
18	Questions and Answers	97
	Endnotes	104
	Index	105

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