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Fish! A Remarkable Way to Boost Morale and Improve Results Stephen C. Lundin Ph.D., Harry Paul and John Christensen Foreword by Dr. Kenneth Blanchard 
 Format: Hardcover, 115pp. ISBN: 9780786866021 Publisher: Hyperion Pub. Date: March 8, 2000 Average Customer Review: 
For Bulk Orders Call: 626-441-2024  Description and Reviews From The Publisher: Imagine a workplace where everyone chooses to bring energy, passion, and a positive attitude to the job every day. Imagine an environment in which people are truly connected to their work, to their colleagues, and to their customers. In this engrossing parable, a fictional manager is charged with the responsibility of turning a chronically unenthusiastic and unhelpful department into an effective team. Across the street from her office is Seattle's very real Pike Place Fish Market, world famous and wildly successful thanks to its fun, bustling, joyful atmosphere and customer service. By applying ingeniously simple lessons learned from the actual Pike Place fishmongers, our manager learns how to energize those who report to her and effect an astonishing transformation in her workplace. Addressing today's work issues (including employee retention and burnout) with an engaging metaphor and an appealing message that applies to any sector of any organization, Fish! Offers wisdom that is easy to grasp, instantly applicable, and profound-the hallmarks of a true business classic. Based on a bestselling ChartHouse training video (with thousands of copies sold at $590 each) which has been adopted by corporations including Southwest Airlines, Sprint, and Nordstrom.
—Spencer Johnson, M.D., author of Who Moved My Cheese Exceptional customer service is more than a philosophy or a set of policies. Pike Place Fish captures this experience and FISH!, the book, can serve as your guide to transfer that experience to your organization. Doing so may make the difference between having a thriving customer base or just being another company trying to stay in business. —Bob Nelson, author of 1001 Ways to Reward Employees Find Items On Similar Subjects  The Fred Factor: Every Person's Guide to Making the Ordinary Extraordinary!
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