The Ethical Challenge: How to Build Honest Business Leaders
Edited by Noel M. Tichy and Andrew McGill





Format: Hardcover, 300pp.
ISBN: 9780787967673
Publisher: John Wiley & Sons
Pub. Date: April 2003

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Description and Reviews
From The Publisher:

The Enron debacle, the demise of Arthur Andersen, questionable practices at Tyco, Qwest, WorldCom, and a seemingly endless list of others have pushed public regard for business and business leaders to new lows. The need for smart leaders with vision and integrity has never been greater. Things need to change— and it will not be easy. We can take a first step toward producing better business leaders by changing some of our own ideas about what it means to "win." Noel M. Tichy and Andrew R. McGill have brought together a stellar group of contributors from a variety of perspectives— including General Electric CEO Jeffrey Immelt, former Secretary of State James A. Baker III, and renowned management gurus Robert Quinn and C. K. Prahalad, among others— to offer insights that will help build better leaders, communities, and organizations. They show how to present a "Teachable Point of View" about business ethics that will help all leaders within an organization:

• Internalize core values
• Build a values-based culture across the organization
• Become engaged to teach the same values lessons to their staff
• Take action and raise the ethical bar

Successful business leaders must be able to articulate their own unique Teachable Point of View on business ethics and drive it through their organization to ensure that everyone knows the ethical line and is neither shy nor silent if others risk crossing it.

Today's business leaders must fight to win the renewed support of a skeptical public— not through new products, fads, or other manipulations—but with foundations of ethical absolutes the world can trust. Noel M. Tichy and Andrew R. McGill bring together thought leaders from private, public, nonprofit, and governmental organizations to highlight the dilemmas leaders are facing, the decisions some are making, and the reasoning they all must contemplate. Contributors include:

• Professors Noel M. Tichy and Andrew R. McGill on teaching ethics
• Professor C. K. Prahalad on the "core invariants"
• UMBS Dean Robert Dolan on courage
• James Hackett, CEO of Steelcase, on ethics in everyday situations
• Professor Robert Quinn on doing the norm vs. the ethically right thing
• Eleanor Josaitis, cofounder of Focus: hope on living values every day

About the Editors

Noel M. Tichy (Ann Arbor, MI) is the author of several business bestsellers, including, most recently, The Cycle of Leadership and The Leadership Engine. He is Professor of Organizational Behavior and Human Resource Management at the University of Michigan Business School.

Andrew R. McGill (Ann Arbor, MI) is Adjunct Associate Professor of Organizational Behavior and Human Resource Management at University of Michigan Business School.


Table of Contents

	A Special Thanks
	Introduction: Teaching Your Values and Ethics Will Plant Them Across Your Organization	1
Part I	The Abuse	21
1	Business Ethics Reality Stunned Americans at Enron, Others Misled Investors and Employees	23
2	Ethics and Culture of ServiceMaster Sustain Important Values Over Time	53
3	Sustaining Business Ethics Requires Teachable Point of View	57
4	Business Ethics in Skeptical Times	61
5	Peripheral Issues Can Evolve; "Core Ethics" Must Be Stable	77
6	We Need Great Leader-Teachers with Great Skills and High Ethics	87
7	Ethics "Honor One's Self" In Your Business Behavior	101
Part 2	The Aftermath	105
8	Values: The Best Tools to Lead a Large Global Organization	107
9	Competence Without Credibility Won't Win in the Long Run	125
10	Leadership Dilemmas: Ethical Challenges Can Make or Break a CEO	135
11	Ethics and Fundamental Decisions: The Internally Directed and Other-Focused Mindset	159
12	Superstar Entrepreneur Meets Today's High-Bar Ethics: How Trilogy Is a Very Different Software Company	171
13	Ethics, Virtuousness, and Constant Change	185
14	The Best Ethical Choices Come When Long-Term Impact Rules	195
Part 3	The Ethical Future	209
15	Students Meet Ethical Dilemmas in Their Workplace Challenges	211
16	Ethical Markets Are Essential for Trust, Global Development	231
17	Living Beautiful Values Every Day Makes Focus: HOPE Special	237
18	Corporate Global Citizenship: The Ethical Path for Business	247
	Acknowledgments	272
	The Authors	274
	Index	281

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