QBQ! The Question Behind the Question
John G. Miller





Format: Paperback, 115pp.
ISBN: 9780399152337
Publisher: Denver Press
Pub. Date: April 2001

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Description and Reviews
From The Publisher:

Have you ever heard questions like these?

"Why do we have to go through all this change?", "Why don't they communicate better?" "When is someone going to train me?", "Who dropped the ball?" "When is that department going to do its job right?", "When will someone share the vision?" "Why is this happening to me?", "When will we get more tools and better systems?"

If so, QBQ! is the book for you and your organziation.

In today's business culture, the lack of personal accountability is a problem that has resulted in an epidemic of blame, complaining, and procrastination. No organization -or individual -can achieve its goals, compete in the marketplace, fulfill its vision, or develop people and teams without personal accountability. The solution is an entirely new approach - characterized by new thinking and behaviors - where we no longer give lip service to teamwork, but ask, "What can I do to contribute?" and "How can I make a difference?" John G. Miller helps us make this happen. This new, hard-hitting book from the author of Personal Accountability shows us all how to become more effective and successful. Using succinct, light-hearted stories and easy-to-read chapters, Miller gives us a practical method for putting personal accountability into daily action, which can bring astonishing results: Problems get solved, internal barriers come down, service improves, teamwork grows, and people adapt to change more quickly.

In QBQ! The Question Behind the Question, John G. Miller presents a winning handbook you'll want to keep close by for situations requiring personal accountability. It's a terrific resource for anyone seeking to learn, grow, and change. Using this tool, each of us can add tremendous value to our organizations and our lives by eliminating blame, complaining, and procrastination.


About the Author

John G. Miller is the author of Personal Accountability and founder of QBQ, Inc., an organizational develop-ment firm dedicated to "Helping People Ask the Question Behind the Question." He is a graduate of Cornell University, and has been actively involved in the training and development industry since 1986. He lives in Denver, Colorado, with his wife, Karen, and their seven children.


Table of Contents

	Introduction What Ever Happened To...	1
1	A Picture of Personal Accountability	6
2	Making Better Choices	14
3	QBQ! The Question Behind the Question	17
4	Don't Ask "Why?"	20
5	The Victim	24
6	"Why is this happening to me?"	26
7	"Why do we have to go through all this change?"	28
8	"Why don't they communicate better?"	32
9	Don't Ask "When?"	33
10	Procrastination: The Friend of Failure	36
11	"When will we get more tools and better systems?"	39
12	"When are we going to hear something new?"	41
13	Don't Ask "Who?"	43
14	A Poor Sailor Blames the Wind	48
15	Silos	50
16	Beat the Ref	53
17	"Who dropped the ball?"	56
18	Ownership	59
19	The Foundation of Teamwork	61
20	Making Accountability Personal: All QBQs Contain an "I"	63
21	I Can Only Change Me	66
22	"He didn't, I did."	71
23	"When will others walk their talks?"	73
24	An Integrity Test	76
25	The Power of One	77
26	A QBQ Twist	79
27	Will the Real Role Models Please Stand Up!	80
28	Practicing Personal Accountability: All QBQs Focus on Action	81
29	The Risk of Doing Nothing	84
30	"Thanks for Shopping at the Home Depot!"	86
31	Leaders At All Levels	91
32	The Cornerstone of Leadership	94
33	Leaders Are Not Problem Solvers	96
34	A Great List of Lousy Questions	98
35	The Spirit of the QBQ	106
36	Wisdom	109
37	We Buy Too Many Books	110
38	A Final Picture	111
39	The Motor of Learning	115

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