 |
|
Conversation Transformation: Recognize and Overcome the 6 Most Destructive Communication Patterns Ben Benjamin, Amy Yeager and Anita Simon 
 Format: Paperback, 256pp. ISBN: 9780071769969 Publisher: McGraw-Hill Pub. Date: March 2, 2012 Average Customer Review: 
For Bulk Orders Call: 626-441-2024  Description and Reviews From The Publisher: Repair communication breakdowns on the spot and drive positive results in every conversation Failed conversations can take a heavy toll on our professional and personal lives, threatening to damage relationships, erode trust, and make it impossible to resolve conflicts, reach decisions, or achieve mutual understanding. Conversation Transformation gives you practical guidelines for managing the six most common (and aggravating) conversation killers: yes-buts, mind-reads, negative predictions, leading questions, complaining, and verbal attacks. Each skill-building chapter guides you through a three-step process for replacing unconstructive habits with more effective responses: AWARENESS Learn to recognize an ineffective communication pattern the instant it occurs ACTION Use specific new strategies to turn the conversation in a better direction PRACTICE Engage in repeated, structured practice to turn those actions into new habits Reviews “Devastatingly insightful . . . provides the practical coaching you need to change old habits and transform your interactions.” —SHEILA HEEN and DOUGLAS STONE, bestselling authors of Difficult Conversations “Practical, inspiring, and powerful. You will never look at your conversations the same way again.” —SUZANNE BATES, bestselling author of Speak Like a CEO and Discover Your CEO Brand
 |
|
The Essential Lists BOOKS TO READ BEFORE YOU LEAD 
Grow Your Leadership Skills NEW AND UPCOMING LEADERSHIP BOOKS 
Classic Leadership Books BOOKS TO READ BEFORE YOU LEAD |
 |
| ||
 | © 2020 LeadershipNow™ All materials contained in https://www.LeadershipNow.com are protected by copyright and trademark laws and may not be used for any purpose whatsoever other than private, non-commercial viewing purposes. Derivative works and other unauthorized copying or use of stills, video footage, text or graphics is expressly prohibited. |
| |