Title Index
A-K  L-Z

. Search Books . Bestsellers . What's New . LeaderShop
Main Page
. Help . View Cart

 Description and Reviews
 Reader's Index
 About the Author
 Table of Contents
 Customer Reviews
 Find Similar Items

See Also:
. Business

leadership books leadership books leadership books

leadership books
Secure Online Ordering Guaranteed!

Inspire! Why Customers Come Back

Jim Champy

Retail Price: $22.99
LS Price: $15.63
You Save: $7.36 (32%)

Availability: Usually ships within 24 hours.

Format: Hardcover, 192pp.
ISBN: 9780131361881
Publisher: FT Press
Pub. Date: April 11, 2009

Average Customer Review:


Order This Book!

Add To My Cart

view cart
email friend

Secure Order Guarantee

Item No: 9780131361881

Description and Reviews
From The Publisher:

Make Your Customers Stick Like Glue!

8 Powerful Ways to Inspire Today’s Tough Customers to Stick in Tough Times

Jim Champy revolutionized business with Reengineering the Corporation. Now, in Inspire!, the second book in a series about what’s new and really works in business, he’s doing it again. In an era of commoditization and ever less loyal customers, this book shows how to keep customers coming back. Drawing on dozens of original case studies from companies in a variety of industries, new and old, Champy reveals how to define a consistent value proposition your customers will be passionate about–and will stay passionate about. You’ll learn how to engage a new generation of customers who value transparency and authenticity above all...how to reinvigorate your company in the face of brutally tough and creative competition...how to go beyond mere marketing campaigns to lead crusades customers want to join.

Once again, Jim Champy has given businesses actionable solutions to one of the most challenging problems they currently face: making customers stick.

Reignite customer loyalty by…

• Bringing authenticity to everything you do
• Creating new products that reflect the best of what you really are
• Delivering new value based on convenience, simplicity, and honesty
• Nurturing your mystique
• Choosing the right channel partners
• Doing well by doing good


“With Jim Champy’s well-proven gift for keen management analysis, today’s essential notions of business transparency, channel and customer alignment, and enduring cultural values become palpable, memorable, and–most important–usable.”
—Alan Spoon, Managing General Partner, Polaris Venture Partners

“If you love the game of business, you’d be hard pressed to find a book with more 'good moves' per page than INSPIRE!”
—Paal Gisholt, President and CEO, SmartPak

“Full of insightful ideas, this book is for those who like winning, who embrace innovation and who wish to transform how they lead. It is not for the defenders of the status quo.”
—Michael Dowling, President and CEO, North Shore-Long Island Jewish Health System

“INSPIRE! provides 'food for thought' and insightful guidance for all companies. This is particularly important in today’s economy where even established companies are looking for ways to maintain the growth they have enjoyed in better times.
—Chiquita White, Section Head, Product Development, Procter & Gamble

readers index
Reader's Index 
Send us your favorite quotes or passages from this book.


About the Author

Table of Contents


Customer Reviews
Write your own online review.

Find Items On Similar Subjects
Outsmart! How to Do What Your Competitors Can't

All prices subject to change and given in U.S. Dollars.

Copyright ©1998-2009 LeadershipNow / M2 Communications, LLC All Rights Reserved

All materials contained in http://www.LeadershipNow.com are protected by copyright and trademark laws and may not be used for any purpose whatsoever other than private, non-commercial viewing purposes. Derivative works and other unauthorized copying or use of stills, video footage, text or graphics is expressly prohibited. LeadershipNow is a trademark of M2 Communications, LLC.