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The Five Most Important Questions You Will Ever Ask About Your Organization

Peter F. Drucker

Retail Price: $14.95
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Format: Paperback, 144pp.
ISBN: 9780470227565
Publisher: Jossey-Bass
Pub. Date: April 18, 2008

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Description and Reviews
From The Publisher:

With Peter Drucker’s five essential questions and the help of five of today’s thought leaders, this little book will challenge readers to take a close look at the very heart of their organizations and what drives them. A tool for self-assessment and transformation, answering these five questions will fundamentally change the way you work, helping you lead your organization to an exceptional level of performance.

Peter Drucker’s five questions are:

• What is our Mission? with Jim Collins
• Who is our Customer? with Phil Kotler
• What does the Customer Value? with Jim Kouzes
• What are our Results? with Judith Rodin
• What is our Plan? with V. Kasturi Rangan

These essential questions, grounded in Peter Drucker's theories of management, will take readers on a exploration of organizational and personal self-discovery, giving them a means to assess how to be--how to develop quality, character, mind-set, values and courage. The questions lead to action. By asking these questions, readers can focus on why they are doing what they are doing in their work, and how to do it better. Designed for today’s busy professionals, this brief, clear and accessible book will challenge readers to ask these provocative questions and it will stimulate spirited discussions and action within any organization, inspiring positive change and new levels of excellence, helping all to envision the future of theirs' or any organization.


Nobody ever asked better questions than Peter Drucker. All the personality, all the wisdom is here to make your work dramatically more effective. There’s nothing better. It’s like having Peter at your side.
—Bob Buford, author, Halftime and Finishing Well, Founding Chairman, The Peter F. Drucker Foundation for Nonprofit Management

“The Leader to Leader Institute has done a great service in bringing us this mono­graph. Good leaders come up with answers, but great leaders ask the right ques­tions—and this wonderful work helps all leaders do exactly that.”
—Jim Collins, author, Good to Great and the Social Sectors

“An amazing resource that can help even the most successful organizations become more successful!”
—Marshall Goldsmith, author, What Got You Here Won’t Get You There: How Successful People Become Even More Successful, winner of the Harold Longman Best Business Book of 2007

“Peter Drucker’s Five Most Important Questions continue to be the indispensable questions an organization must ask itself, regardless of size or sector, if it is deter­mined to be an organization of the future.”
—Kathy Cloninger, CEO, Girl Scouts of the USA

“At a time when the need for more effective management and more ethical lead­ership is the moral equivalent of global warming, Drucker’s common sense and courage should be modeled by everyone.”
—Ira A. Jackson, dean, Peter F. Drucker and Masatoshi Ito Graduate School of Management, and board member, The Drucker Institute

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About the Author

Table of Contents
About Peter F. Druckerxvii
Why Self-Assessment?
Peter F. Drucker
What Is Our Mission?
Peter F. Drucker with Jim Collins
Who Is Our Customer?
Peter F. Drucker with Philip Kotler
What Does the Customer Value?
Peter F. Drucker with Jim Kouzes
What Are Our Results?
Peter F. Drucker with Judith Rodin
What Is Our Plan?
Peter F. Drucker with V. Kasturi Rangan
Transformational Leadership
Frances Hesselbein
The Self-Assessment Process83
Suggested Questions to Explore87
Definitions of Terms99
About the Contributors103
About the Leader to Leader Institute107
Additional Resources111

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