The Enemy of Engagement: Put an End to Workplace Frustration—and Get the Most from Your Employees
Mark Royal and Tom Agnew





Format: Paperback, 242pp.
ISBN: 9780814439081
Publisher: AMACOM
Pub. Date: October 28, 2011

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Description and Reviews
From The Publisher:

Eye-opening new research into an often-overlooked threat to employee engagement and workplace productivity.

There are a lot of frustrated people in most workplaces today. We’re not talking about the incorrigible office grump or the permanent slacker. Instead, we’re referring to dedicated workers who are being prevented from achieving their peak potential by organizational obstacles. Better enabling these employees to succeed represents an untapped avenue for radically improving productivity.

Packed with the latest research findings from the prestigious Hay Group, The Enemy of Engagement uncovers the hidden impediments to performance—excessive procedures, lack of resources, overly narrow roles, and more—and outlines best-practice solutions for eliminating them. This is not an insignificant issue facing businesses today. According to Hay Group’s study, depending on the industry, between one-third and one-half of employees report work conditions that keep them from being as productive as they could be.

The Enemy of Engagement gives managers powerful new insights and research-based tools for ensuring their teams are both willing and able to make maximum contributions.


About the Authors

Mark Royal and Tom Agnew are leaders in Hay Group’s employee research division. Mark holds Ph.D. and MA degrees in sociology from Stanford University, and Tom received his Ph.D. in management from Vanderbilt University and MBA from the University of Saskatchewan.


Table of Contents

	Acknowledgments
	Introduction
1	There’s Something Happening Here
2	Frustration: The Silent Killer
3	Workplace Frustration Spreads at Bernette
4	Enabling High Levels of Performance from Engaged Employees
5	Doing More with Less
6	Engagement Walks in the Door and Trips over Enablement
7	Charting the Way Back on Track
8	Understanding Enablement
9	Tackling Bernette’s Enablement Issues
10	Diagnosis and Prescription
11	Starting to Get Results
12	Managers as Agents of Organizational Change
	Epilogue
	Index

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