Wiki Management: A Revolutionary New Model for a Rapidly Changing and Collaborative World
Rod Collins





Format: Hardcover, 221pp.
ISBN: 9780814433089
Publisher: AMACOM
Pub. Date: November 19, 2013

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Description and Reviews
From The Publisher:

Management, as most of us know it, is a highly structured hierarchy designed to coordinate the tasks and activities of large numbers of workers. But with the advent of the Digital Revolution, the business landscape has been radically transformed by the unprecedented combination of three developments: accelerating change, escalating complexity, and ubiquitous connectivity. In a world where mass collaboration has created entirely new ways of working together, our nineteenth-century management model, built around centralized decision-making and a sharp divide between workers and managers, has revealed itself to be inadequate to the job.

A new breed of companies and managers is leading a paradigm shift, favoring the values of serendipity, self-organization, emergence, simple rules, and transparency. Containing real world examples and case studies of how the best, most limber organizations are mastering the unprecedented challenges of our fast-changing world, Wiki Management presents you with a set of fifty specific practices you can use to:

• Leverage your organization’s collective intelligence
• Effectively integrate diverse points of view within your company
• Transition leaders from the role of “bosses” to that of facilitators
• Prioritize “delighting customers” over pleasing superiors
• Achieve a shared and actionable understanding of the key drivers of business success

How did Google revolutionize the practice of management with a 60-to-1 ratio of employees to supervisors, open conversations, and a strategic horizon limited to 90 days? What has Zappo’s done to transform its customer call center into a model of memorable and remarkable service? How has Whole Foods made its system of hiring smarter through a system of peer review? Through accounts of well known organizations as well as author Rod Collins’s experience leading a highly effective collaborative network within the deeply entrenched hierarchy of a larger, more traditional organization, this book introduces you to a new management vocabulary describing the innovative tools of 21st century business: serendipity, emergence, collective intelligence, shared understanding, simple rules, and self-organization.

A fast-changing world isn’t necessarily unmanageable—it just needs to be managed differently. Inspiring and filled with practical methodologies for today’s business environment, Wiki Management gives you the tools you and your organization need to thrive in our fast-moving, thrillingly collaborative world.


About the Author

Rod Collins is the Director of Innovation at Optimity Advisors, a national management consulting firm. Rod is a leading expert on the next generation of business management. He works with forward thinking executives who understand that managing great change means changing how we manage. Rod helps business leaders leverage the power of innovation and collaboration to drive extraordinary performance and to master the challenges of a world reshaped by the sudden and unprecedented combination of accelerating change and escalating complexity. Rod is the former chief operating executive of the Blue Cross Blue Shield Federal Employee Program, one of the nation's largest and most successful business alliances, which today has over $28 billion in annual revenues. Under his leadership, the business experience its greatest five-year growth period in its 53 history, as year after year, it set new records for operational and financial performance.


Table of Contents

	Preface	ix
	Acknowledgments	xv
1	Getting on the Right Bus	3
2	Letting Go of an Old Mindset	27
3	Resetting the 3 M’s	53
4	Understand What’s Most Important to Customers	75
5	Aggregate and Leverage Collective Intelligence	99
6	Build Shared Understanding by Bringing Everyone Together in Open Conversations	123
7	Focus on the Critical Few Performance Drivers	149
8	Hold People Accountable to Their Peers	171
	Epilogue	199
	Notes	205
	Index	213

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