Change with Confidence: Answers to the 50 Biggest Questions that Keep Change Leaders Up at Night by Phil Buckley

Change with Confidence: Answers to the 50 Biggest Questions that Keep Change Leaders Up at Night
Phil Buckley

Format: Hardcover, 272pp.
ISBN: 9781118556559
Publisher: Jossey-Bass
Pub. Date: April 1, 2013

Average Customer Review:

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Description and Reviews
From The Publisher:

Change Management is about helping people decide to change successfully

If you have been charged with leading a change initiative, chances are you were chosen for the job—that is, you didn't volunteer, but rather were tapped to lead or manage a large change project. You may have been given a short briefing and left to your own devices to succeed or fail in an uncertain, often threatening, environment. You may find yourself struggling to adapt your skill set to unfamiliar and anxiety-inducing conditions, conscious that your performance will affect your future career paths.

Change with Confidence addresses the 50 biggest questions that change leaders ask time and again, and provides the context, examples, and advice to answer them well, and to enable successful, sustainable change. Whether you're trying to figure it out, are in the planning stage, are actively managing or are working to make it stick, you'll find guidance for a wide range of issues, including:

Analyzing previous change initiatives to see what worked, what didn't, and why
Finding out who can influence your success or failure, help you, or trip you up
Determining what resources you'll need and how to get them
Overcoming change fatigue and opposition to change.

Although every change has its own circumstances, there are proven processes, tactics, and behaviors that lead to lasting success. Change with Confidence offers practical, experience-based advice on a difficult and stressful challenge.

Reviews

"Phil Buckley is a world-class change leader and world-champion enthusiast for effective change management. Straightforward and engaging, Phil addresses the 50 questions all change managers need to answer with confidence in order to succeed. Rare too for an author in this field, he shares the 'how-not-to' as well as the 'how-to.' This is a book any manager wanting to succeed in change should keep close by."

—Professor Chris Bones, Dean Emeritus, Henley Business School; Professor of Leadership, University of Manchester; and award-winning author of The Cult of the Leader

"Phil Buckley's book gives excellent, practical advice on how to implement change in any private or public organization. What makes Change with Confidence so special is that it is organized around questions that anybody who is engaged in or leading change management will find to be key to their success. The real-life examples given for each question make this a very readable book. A must-buy for anybody who wants to avoid the most common mistakes in change management."

—Stefan A. Bomhard, President, Europe, Bacardi Martini Group

"Change with Confidence provides leaders and leaders of change with a wealth of knowledge and experience that they can apply to their own change initiatives, and the real-world examples provide additional clarity on how to successfully manage or avoid common pitfalls."

—David Sculthorpe, CEO, Heart and Stroke Foundation of Canada

About the Author

Phil Buckley is a senior change management professional with over twenty years of experience developing and executing change strategies to achieve aggressive business goals across global businesses in Canada, the Americas, and the UK. He has managed twenty-seven large-scale change projects, most recently co-leading global change management for the $19.6 billion Kraft Foods acquisition of Cadbury with a team of forty change leads across sixty countries. His change assignments include mergers and acquisitions, demergers, organization restructurings, efficiency drives, culture initiatives, business model developments, strategy creation and deployments, downsizings, systems implementations, and organizational capability developments. Phil's practical experience working on change initiatives in twenty countries has taught him how to help people make lasting changes within their local environments and to give them the results they need. He is a frequent public speaker on change, including hundreds of corporate keynote presentations, business facilitations, and college teaching classes. His weekly blog is at changewithconfidence.com.

Table of Contents

Preface xi

PART 1: FIGURING IT OUT 1

The Plan 3

1. What do I bring to the project? 4

2. How do I identify what needs to change? 7

3. What have we done before, and did it work? 12

4. What other change projects are going on? 16

Communication 21

5. Who are the stakeholders who can influence success? 22

6. What is the water cooler talk about your proposed change? 26

Getting Results 31

7. What do I need to know before I commit to deliverables? 32

8. How do I measure success? 36

9. Will the change actually achieve the desired outcome? 40

10. How do I avoid scope creep? 43

PART 2: PLANNING FOR CHANGE 49

The Plan 51

11. What does a good plan look like? 52

12. How do I get the budget to do it right? 56

13. What governance is required to run the project? 59

14. How do I prepare people to work in new ways? 65

15. How do I reduce risk? 70

Resources 75

16. How do I know what resources I need? 76

17. What makes a good project manager? 81

18. How do I get the best people to join the project team? 85

19. How do I know if a consultant can help me? 88

20. How do I set up the project team for success? 93

Communication 99

21. How do I get the leaders to personally commit to the project? 100

22. How can I help leaders prepare for their roles? 104

23. How do I describe the better future my project will bring? 108

24. How do I get people to care about my project? 112

25. How do I make my project the highest priority? 116

26. How do I communicate to the organization? 119

PART 3: MANAGING CHANGE 125

The Plan 127

27. How do I manage my day job, change project, and life? 128

28. When is the organization ready for big change? 132

Resources 137

29. How should we celebrate wins? 138

30. How do I get more resources if I need them? 143

31. How do I avoid losing team members? 147

32. What do I do if someone is pulled from my team? 152

33. How do I keep the project team energized? 156

Communication 161

34. How do I manage my stakeholders? 162

35. How can I minimize change fatigue? 167

36. How do I overcome resistance? 172

37. How do I know communications are working? 177

38. How do I get a leader back on side? 181

39. How do I get a new business leader’s support? 184

40. What do I do when I don’t know what to do? 187

41. How do I communicate a delay in the project? 191

42. How do I demonstrate progress? 196

PART 4: MAKING CHANGE STICK 201

The Plan 203

43. How do I prevent the return of old ways of working? 204

44. How do I hand over responsibilities to the business? 207

45. How do I record lessons learned? 211

46. How do I reenter the business? 215

Resources 219

47. How do I plan for post-launch support? 220

48. How do I reward the team? 225

Getting Results 229

49. How do I keep the change alive? 230

50. How do I show that the project was a success? 234

Afterword 239

Acknowledgments 241

Notes 243

Index 247

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