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It's My Pleasure: The Impact of Extraordinary Talent and a Compelling Culture
Dee Ann Turner

Retail Price: $22.95
LS Price: $16.05
You Save: $6.90 (30%)

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Format: Hardcover, 160pp.
ISBN: 9781937498887
Publisher: Elevate
Pub. Date: November 3, 2015

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Item No: 9781937498887

Description and Reviews
From The Publisher:

Businesses are built by growing relationships with customers. Culture is created by the stories those relationships tell. Two of the most important differentiators of a business are its talent and its culture. Talent energized by a compelling culture will drive organizational success and provide innovative growth opportunities for both the business and the individual.

Based on her more than thirty years at Chick-fil-A, most of which have been spent as Vice President, Corporate Talent, Dee Ann Turner shares how Chick-fil-A has built a devoted talent and fan base that spans generations. It's My Pleasure tells powerful stories and provides practical applications on how to develop extraordinary talent able to build and/or stimulate a company's culture.


"This is one of those rare books that contains such deceptively simple wisdom that you'll wonder, 'Why doesn't every company do this?'"
—Patrick Lencioni President, The Table Group Author of The Five Dysfunctions of a Team and The Advantage

“Many people love and admire Chick-fil-A. This is a closer look at 'why.' Enjoy and be enriched!”
—Dr. Henry Cloud, Author of Boundaries: When to Say Yes, How to Say No to Take Control of Your Life

“Chick- fil-A is an extraordinary organization with one of the most distinctive and most powerful cultures I have ever studied. Dee Ann Turner has done a masterful job of allowing us to see into this culture and understand what makes it so vibrant and so strong.”
—Marcus Buckingham, Bestselling Author

“The culture modeled at Chick-fil-A is one to be emulated. Read Dee Ann Turner's It’s My Pleasure and get your organization headed in the right direction.”
—Ken Blanchard Chief Spiritual Officer, The Ken Blanchard Companies, Co-Author of The One Minute Manager and Leading at a Higher Level

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About the Author

Dee Ann Turner has worked for Chick-fil-A for more than 30 years and currently serves as Vice President, Corporate Talent. Over the years, she has played a key role in growing Chick-fil-A’s unique and highly regarded culture while overseeing recruitment, selection, and retention of corporate staff and the recruitment and selection of Chick-fil-A franchisees. Dee Ann's insightful knowledge and applicable tools to building an positive and influential company culture are revealed in her book, It's My Pleasure: The Impact of Extraordinary Talent and A Compelling Culture.

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