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Crucial Conversations: Tools for Talking When Stakes Are High - Second Edition Kerry Patterson, Joseph Grenny, Ron McMillan and Al Switzler 
 Format: Paperback, 256pp. ISBN: 9780071771320 Publisher: McGraw-Hill Trade Pub. Date: 2 edition September 16, 2011 Average Customer Review: 
For Bulk Orders Call: 626-441-2024  Description and Reviews From The Publisher: A powerful, seven-step approach to handling difficult conversations with confidence and skill "Crucial" conversations are interpersonal exchanges at work or at home that we dread having but know we cannot avoid. How do you say what needs to be said while avoiding an argument with a boss, child, or relationship partner? Crucial Conversations offers readers a proven seven-point strategy for achieving their goals in all those emotionally, psychologically, or legally charged situations that can arise in their professional and personal lives. Based on the authors' highly popular DialogueSmart training seminars, the techniques are geared toward getting people to lower their defenses, creating mutual respect and understanding, increasing emotional safety, and encouraging freedom of expression. Among other things, readers also learn about the four main factors that characterize crucial conversations, and they get a powerful six-minute mastery technique that prepares them to work through any highimpact situation with confidence. Learn how to keep your cool and get what you want when emotions flare. When stakes are high, opinions vary, and emotions run strong, you have three choices: Avoid a crucial conversation and suffer the consequences; handle the conversation badly and suffer the consequences; or read Crucial Conversations and discover how to communicate best when it matters most. This wise and witty guide gives you the tools you need to step up to life's most difficult and important conversations, say what's on your mind, and achieve positive outcomes that will amaze you. You'll learn how to:
Whether they take place at work or at home, with your neighbors or your spouse, crucial conversations can have a profound impact on your career, your happiness, and your future. With the skills you learn in this book, you'll never have to worry about the outcome of a crucial conversation again. Reviews "Most books make promises. This one delivers. These skills have . . . generated new techniques for working together in ways that enabled us to win the largest contract in our industry's history." —Dain M. Hancock, President, Lockheed Martin Aeronautics
Table of Contents
Find Items On Similar Subjects  Influencer: The Power to Change Anything Crucial Accountability: Tools for Resolving Violated Expectations, Broken Commitments, and Bad Behavior Powerful Conversations: How High-Impact Leaders Communicate
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