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The 2,000 Percent Solution : Free Your Organization from "Stalled" Thinking to Achieve Exponential Success

Donald Mitchell, Carol Coles and Robert Metz

Retail Price: $21.95
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Format: Paperback, 276pp.
ISBN: 9780595291137
Publisher: Authors Choice Press
Pub. Date: August 2003

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Description and Reviews
From The Publisher:

Organizations, like people, are creatures of habit. They tend to approach problems and practices in predictable ways. This revolutionary book argues that such ingrained habits, which often masquerade as efficient procedures, actually obstruct growth. And while it's no small task to unblock "stalled thinking" (we resist at every turn), the payoff is immense. Forget 100 percent improvement; the achievable goal is expanded to breakthrough 2,000 percent progress. THE 2,000 PERCENT SOLUTION introduces "stallbusting" a process that shows you how to recognize typical stalls and overcome them. The book also helps you understand why companies habitually 'think small' in order to feel comfortable and in control. And it explains that only by learning to break certain patterns can we stride rapidly forward, solve seemingly impossible problems, and arrive sooner and more easily at the future.

Through unorthodox examples ranging from the Titanic to Leonardo da Vinci's bicycle, The 2,000 Percent Solution redirects our knee-jerk reactions, or stalls, and gets readers on the road to sustainable change. The book examines such ubiquitous dodges as the Psychology-of-Disbelief Stall, the Tradition Stall, and the Bureaucratic Stall—each from the stallbusters' point of attack. You'll find concise directions for overcoming these causes of organizational inertia and inefficiency. In addition, you'll learn about a new set of thought processes for designing and implementing solutions that will reap benefits 20 times greater or faster than the same tired "normal" solutions. Packed with specific advice on process improvement for going beyond today's best practices through better measurement and performance management, THE 2,000 PERCENT SOLUTION is an outside-the-box guide to removing the blinders at every level of business in order to focus on different areas, set higher standards, and pursue them in new, more effective ways.

This revolutionary book argues that ingrained habits of organizations, which often masquerade as efficient procedures, actually obstruct true growth.


"An exciting book that rightly focuses on the enormous benefits that can stem from truly radical thinking about any business. Its greatest strength is the hundreds of engaging, real-life stories that illustrate the authors' principles."

—C. Michael Armstrong, Chairman and CEO, AT&T Corporation

"In calling attention to the basic breakdowns or 'stalls' that can, and have, afflicted so many organizations, THE 2,000 PERCENT SOLUTION offers a visionary yet commonsense way to be a victor rather than a victim in today's rapidly evolving world."

—Norman R. Augustine, Chairman of the Executive Committee, Lockheed Martin Corporation

"Organizations fall behind when they stand still. Many achieve perpetual motion only to find that they've been running in circles. THE 2,000 PERCENT SOLUTION is a blueprint for managers seeking to harness the energy of the organization and transform it into forward progress with growth momentum. It offers clear thinking that can help make your organization a bigger winner."

—James M. Kilts, President and CEO, Nabisco

"Drawing on a wealth of examples from history, business, sports, and entertainment, THE 2,000 PERCENT SOLUTION applies rigorous thinking to important issues that impede the growth and progress of organizations. The result is a series of practical recommendations of ways leaders can accomplish much more and improve the success of their organizations dramatically."

—Robert C. Clark, Dean, Harvard Law School

"A much-needed paradigm for unlocking hidden potential. The organization that demonstrates an unswerving commitment to THE 2,000 PERCENT SOLUTION will be well-positioned to consistently deliver exponential success rather than small, insignificant change."

—Charles A. Phillips, President and CEO, United Distillers & Vintners, North America

"If you ask yourself and your company just half of the questions suggested in this book, maybe just one-quarter of them, you will be vastly better prepared for the 21st century."

—Walter Kiechel III, Former Managing Editor, Fortune Magazine

"A colorful look at how we can be our own worst enemy, and best friend, in business."

—Dr. Kenneth L. Lay, Chairman and CEO, ENRON Corporation

"At last a practical way to focus the organization on being a winner and individuals on doing what's right for the business the first time . . . rather than waiting around to be asked, basking in the past."

—Orin R. Smith, Chairman and CEO, Engelhard Corporation

"Buy and read THE 2,000 PERCENT SOLUTION, and you'll have the winner's edge for your organization and your career."

—Glenn Schaeffer, President, Mandalay Resort Group

"It's easy for individuals to get caught up in the grind of daily business, and for organizations to find themselves trapped by ineffective practices. But 'business as usual' assumes that the way things are is the way they must be. THE 2,000 PERCENT SOLUTION provides a valuable service, demonstrating the importance of outside-the-box thinking as well as providing practical suggestions that can make a difference in both personal and organizational effectiveness."

—Robert B. Catell, Chairman and CEO, KeySpan Energy

"Ever since the early days of DIRECTORS & BOARDS, we have drawn on Don Mitchell's wisdom for enhancing the knowledge and wealth of our audience. Readers of THE 2,000 PERCENT SOLUTION can count on a quantum jump in their business and personal effectiveness."

—Dr. Robert Rock, Chairman and Publisher, Directors & Boards

You now will find 21 excerpts (including 14 complete chapters) available for free to you on The 2,000 Percent Solution Web site.


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About the Authors

Donald Mitchell is chairman and CEO of Mitchell and Company, a corporate strategy, best practice process improvement, and finance consulting firm. Carol Coles is president and COO of Mitchell and Company. Both have been quoted in Business Week, Forbes, The New York Times, The Wall Street Journal, and other publications. Robert Metz is a former Market Place columnist of The New York Times and author of CBS: Reflections in a Bloodshot Eye.

Table of Contents

Part One:Free Your Organization From Mind-Forged Manacles
1Like a Mosquito in Amber, Suspended in Time The Stall Mind-Set
2Knucklebusters and Sawdust The Tradition Stall
3You've Got to Be Kidding! The Disbelief Stall
4Misused Cliches The Misconception Stall
5Ugly Ducklings The Unattractiveness Stall
6Words Fail Me The Communications Stall
7Molasses in the Works The Bureaucratic Stall
8Manana The Procrastination Stall
Part Two:A Stallbuster's Guide in Eight Steps
9Measuring Caverns Measureless to Man
Step One: Understand the Importance of Measuring Performance
10Too Many Trees
Step Two: Decide What to Measure
11Where Many Cooks Improve the Broth
Step Three: Identify the Future Best Practice and Measure It
12All Aboard for Best-Practice City
Step Four: Implement Beyond the Future Best Practice
13Perfection as Only You Can Imagine It
Step Five: Identify the Theoretical Best Practice
14On the Trail of the Holy Grail
Step Six: Pursue the Theoretical Best Practice
15The Square-Peg-in-the-Square-Hole Opportunity
Step Seven: Identify the Right People and Provide the Right Motivation
16Mustard Repeats! Step Eight: Repeat the First Seven Steps
EpilogueThe Route to Your 2,000 Percent Solution An Evolution Revolution of Continuing Challenge

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