Can’t Think For Yourself?

ARE CONSULTANTS making us insecure? Are we afraid to make decisions for ourselves?

According to a recent article in the Guardian even consultants are saying enough is enough. Guy Clapperton reports: Alastair Clifford-Jones, chief executive of management consultancy Leadent, has identified what he calls "consultancy addiction" - the process by which clients get so hung up on having consultants around that they won't let them go. "You just see that people are using consultants and work alongside them - you go to a meeting and next to them is a consultant," he says. "It's like losing the ability to make a decision."

Indeed, some consultants actually create this dependency by not giving the client the decision making responsibility. Clapperton continues: Simon Rawling, head of project management consultancy PIPC, puts a lot of the onus on the client's stated requirements. "The consultant should help with the business and not run it," he says. "They can put a new IT platform in, put a required change in, but not run the day to day business." People have to recognize the roles of consultants before commissioning them, he says.

Consultants can be of immense value to an organization—and often quite wise—by bringing awareness of another viewpoint or approach. In the end, for successful change to occur, the change needs to become a part of the organization's culture and that only happens by implementing it yourself. You can’t outsource out change. Consultants influence, guide, facilitate and structure change, but the goal is ownership by the organization and not the partnership.

Capperton offers the following five questions as an Addicted to Consultancy Self-Check:

Ask yourself the following questions to find out whether you're over-using consultants:

1. Can you say for certain, or even roughly, when your consultant will be leaving the premises permanently?

2. Do you have a good reason for not taking someone on as staff to fulfill the consultant's role?

3. Do you have a defined objective for the consultancy you've employed?

4. Do you ask your consultant for advice on matters other than the task for which you hired them?

5. Do your employees refer to the consultant as the "owner" of an initiative, as distinct from the internal sponsor?

Answer "yes" to the first three questions and "no" to the last two and you're likely to be using consultants sensibly. "No" to the first three and "yes" to the last two means you're using consultants as a crutch rather than a defined part of your business. Ask them about it - if they're any good they'll probably be pleased to hear it from you rather than having to raise it themselves.

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Posted by Michael McKinney at 08:54 AM
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